Middleware Administrator

About the job

Wipro Romania, part of global IT and consulting leader Wipro Ltd., has grown significantly since 2007. With over 2000 employees from 21+ nationalities, it supports 50+ clients, offering a collaborative, inclusive work environment and professional growth opportunities.

Role and responsibilities:

• Create and maintain technical documentation
• First point of escalation for all technical and process issues.
• Provide technical subject matter expertise wherever required
• Ensure proper communication and quick resolution as a crisis manager.
• Timely escalation to management
• Plan and schedule Changes coordinating with different stakeholders.
• Perform Service Requests based on Standard Operating Procedures
• Service incidents and queries within the agreed service levels
• Perform RCA for Major Incidents related to his / her tower
• Follow quality / security process defined for the engagement
• Perform Trend analysis, identify top few incidents and work with respective teams/individuals to minimize the incidents
• Hardware troubleshooting & Vendor coordination
• OS hardening and patching based on security recommendations
• Software management
• Provide input for Weekly and monthly status reports
• Participate in business meetings with various stake holders on a need basis
• Take corrective action based on the customer satisfaction surveys.
• Work on the service improvement programs.
• Effort estimation/reviews on need basis for new projects.
• Training of new team members.
• Work with project teams for activities such as new server build, OS upgrades, migrations etc

Technical skills:

Must have:

Primary Skill: JBoss

Secondary Skill: Tomcat, Apache HTTP, IIS

• Expertise in JBoss Administration
• Expert support experience Application Server and Java/ J2EE applications across multiple test lifecycles and Prod environments.
• Expert level defining and modifying configuration in JBoss such as data sources, listener ports, transports, Plugin, Java Connection artifacts as per testing requirements.
• Expert level experience administering Apache Web Server. Creating apache start up scripts. Modifying apache configuration such as Document Root, Rewrite Rules and creating virtual hosts
• Strong experience installing and configuring JBoss, Tomact and IIS
• Experience integrating JBoss with web servers (apache) and databases (Oracle, MySQL)
• Expert level automating common tasks and writing scripts in Python, Ruby, Perl, Korn and Bourne Shell. Writing scripts for clearing logs, monitoring server performance, Restarting JVMs, Supporting Distributed Date changes etc.
• Installation, configuration, and administration of IIS.
• Expert knowledge on IIS Security, Generate CSR, install certificates and binding the certs to respective websites.
• Comfortable working with IIS 6 and later - websites, virtual directories, application Pools etc ·
• Experience in a Linux / UNIX / Windows distributed enterprise environment is required. ·
• Experience managing upgrading and patching Apache Tomcat deployments is required.
• Experience managing upgrading and patching other Middleware deployments is required.
• Experience supporting applications using J2EE architecture including WebSphere Application Server/MQ/Tomcat, JBOSS and Weblogic is highly desirable
• Experience managing Middleware related monitoring tools, including, New Relic, Wily and DT,Splunk
• Experience managing Middleware security, including participation in security-based audits.
• Experience installing, configuring, performance tuning and troubleshooting Middleware software is highly desirable.
• Additional knowledge in other domains such as Storage, Backup, Database and network.

Nice to have:

• Certification in JBoss Administration
• Knowledge in other domains such as Storage, Backup, Database and Network.

Process & Tools

Must have:

• Understanding & adherence to ITIL processes
• Exposure in ITSM Ticketing and Monitoring tools
• Capacity management tools

Nive to have:

• ITIL certification

Behavioral Skill

Must have:

• Good Written & Verbal Communication Skills
• Collaborative Working
• Presentation Skills
• Highly dynamic in terms of managing workloads and working under pressure.
• Experience in handling global customers

Nive to have:

• Managing & Mentoring Teams

Benefits:

• Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)

• Great career opportunity to work for one of the biggest brands in the world in a unique work environment

• Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc

• Child Birth Allowance

• Sport events sponsorship for employees

• Complex Record & recognition scheme ( both non-monetary and monetary options)

• Monthly subscription @ Bookster - the first modern library for companies in Romania

• Employee Referral Program with attractive incentive schemes

• Extra annual leave days depending on the total length of working experience at Wipro

• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications

• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects

This position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.