Senior Support Engineer

We're looking for a Senior Support Engineer to join our team and play a key role in maintaining the stability, performance, and reliability of our production environments.

What you would do:

• Provide advanced support for production applications, investigating, troubleshooting, and resolving complex incidents.
• Lead high-priority incidents from start to finish, coordinating with Development, Infrastructure, and Product teams.
• Perform root cause analysis and drive permanent solutions to recurring issues.
• Improve monitoring, alerting, and operational documentation (runbooks, SOPs, knowledge base).
• Lead or contribute to operational improvement projects, including upgrades, automation initiatives, and new application rollouts.
• Mentor junior support engineers and promote best practices across the team.
• Participate in a rotating on-call schedule to provide 24/7 support for critical applications.
• Ensure effective communication and seamless handovers across support shifts.

What you need to bring:

• Proven experience supporting complex production environments.
• Strong troubleshooting and incident management skills.
• Experience with Linux and Windows administration.
• Hands-on experience with monitoring, automation, and DevOps tools.
• Knowledge of cloud platforms (AWS, Azure, and/or GCP).
• Experience with scripting (Bash, PowerShell, or Python).
• Strong communication skills and the ability to collaborate across technical teams.
• English level: B2 or higher.

By applying, you accept our GDPR policies. Your personal data in your CV and documents will be used solely for processing your application at SYONE. SYONE, S.A. (NIPC 504729624) is the data controller, located at Rua Alfredo da Silva, 8-A, Edifício Stern, Piso 3D, 2610-016 Amadora. We will use your data to tailor your application to relevant vacancies and for potential employment contracts. If selected, your data will be kept during your employment and for at least two years after. If not selected, your data will be kept for two years for future vacancies and then deleted, except for your contact details. You can exercise your rights (access, rectification, erasure, etc.) by emailing [email protected]. Your data may be shared with our HR service providers and will be stored securely. You can withdraw your consent at any time. We will not use your data for other purposes without your express consent. For more information, email [email protected].