IT Service Operations Engineer

Location: Tewkesbury

Salary: £45,000 - £65,000

Clearance Required: DV

About PentenAmio

PentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.

Across the UK and Australia, PentenAmio combines a legacy of knowledge and proven delivery across secure mobility and AI-driven deception technologies. Our work spans Government and Defence markets across civil and military applications, powering intelligent advantage on a global scale.

Typical Activities

Working in collaboration with internal stakeholders across Engineering, Service Desk and Delivery teams, the Service Operations Engineer will support, monitor and enhance critical infrastructure and services

• Monitor production infrastructure to ensure performance and availability
• Troubleshoot incidents, identify root causes, and implement fixes
• Respond to security alerts, system events and operational incidents
• Support infrastructure builds, testing and deployment of new technologies
• Implement automation using scripting and deployment tools
• Manage patching, changes and deployments with minimal disruption
• Provide hardware support and liaise with vendors for fault resolution
• Act as an escalation point for complex service issues
• Contribute to documentation, knowledge sharing and process improvement
• Support project delivery and ongoing service improvement initiatives

What We're Looking For

• Experience in a busy IT or service operations environment
• Strong networking knowledge (TCP/IP, DNS, DHCP, NTP)
• Understanding of secure protocols (IPsec, SSH, TLS)
• Linux systems administration experience
• Troubleshooting and root cause analysis skills
• Experience with containerised environments (e.g. Docker)
• Scripting ability (Python, Bash or similar)
• Knowledge of monitoring and security tooling
• Strong communication and teamwork skills
• Ability to manage multiple priorities in a fast-paced environment

Desirable

• Experience with SIEM tools (e.g. Splunk)
• Familiarity with VMware, Veeam or virtualisation platforms
• Knowledge of Ansible, CI/CD or automation tooling
• Experience with VoIP / SIP technologies
• Understanding of cryptographic systems

Why Work at PentenAmio?

At PentenAmio, we value our employees and offer a comprehensive benefits package, including:

• Life Insurance - X4 Salary
• Private Health Scheme
• EV Salary Sacrifice scheme
• Salary Sacrifice Company Pension, matched up to 10%
• 25 Days Holiday + Bank/Public Holidays
• Enhanced Maternity & Paternity leave

Additional perks:

• Free on-site parking
• Casual dress code
• Free fruit in the office

Qualifications & Eligibility

To be eligible for this position you must:

• Have relevant experience in IT, Networking or Infrastructure Engineering; and,
• Be a British citizen; and
• Hold or be eligible for UK National Security Vetting (NSV) - DV level clearance.

PentenAmio is committed to providing equality of opportunity for all. We aim to ensure our workplaces are free from discrimination and that our current and future colleagues are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make.