Technical Lead

Primary Skills ( Windows Admin/ VMWare/Linux) Good knowledge of Windows/ VMWare/ Linux specially understanding around troubleshooting of core technical issues related to availability and performance

• Hands on Troubleshooting of Win2K3, Win2K8, Win2K12 environment
• Sound knowledge of IIS and its trouble shooting
• Server performance monitoring and analysis, Knowledge around how to use ProcMon and Xperf Secondary Skills
• Infrastructure monitoring exposure via monitoring tools like Moogsoft/ Zabbix/ BMC Patrol/ NewRelic etc Optional Skills ( VMware Admin)
• Good understanding of VMWare VSphere 5.x
• Experience on VCenter, ESX Guest and Host Management
• Good understanding of Virtual Infrastructure its Components and management of Host resources between virtual machines.
• Experience on Managing Data stores, Clusters, DRS and HA Policy
• Sound knowledge around VM Turbo tools
• Sound knowledge around Backup and Snapshots, V2V and P2V
• Good understanding of HP/Dell/CISCO UCS Servers BIOS settings,
• Hands on experience on HP SUM Tools and alerts
• Preferred understanding of UCS and unified Pod environment
• Hands on experience on Remote access tools KVM -DSVIEW, ILO/RIB, RDP
• Awareness of various Microsoft tools to troubleshoot performance issues Primary Responsibilities
• Proactive monitoring of events in OpsCenter
• Correlation and diagnosis of events
• Remediation of issues triggered through monitoring or no-impact incidents
• Identify recurring incidents and establish remediation plans
• Should be able to engage vendors to get issues fixed
• Ability to establish alliances with other teams through recognition of dependencies.
• Should be able to efficiently handover to overlapping shift across the globe
• Suggest process improvements to increase efficiencies to increase organization's capacity
• Decision making - provide opinion on how to work efficiently, other potential conclusions that can be drawn from the data, how to adjust the reports to draw conclusions more clearly Soft Skills required
• Attention to Detail, Quality Focus, Excellent problem solving and resolution skills
• Flexibility to work in night shifts and Strong communication skills.
• Good analytical skills and be able to correlate the issues
• Promoting Process Improvement and Self-starter; ability to begin working with minimal coaching. Formal Education & Certification
• Bachelor’s degree in computer science / information system or equivalent
• ITIL certified – Added advantage
• MCP-IT (Server, AD, IIS) professional – Added advantage
• VCP5-DCV Certified professional – Added advantage
• CCA for Citrix XenApp 6 and above – Added advantage