Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Cloud Infrastructure

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Role Summary

The AWS IaaS Administrator manages, supports, and optimizes AWS cloud infrastructure services. The role covers provisioning, administration, monitoring, security, automation, operational support, and continuous improvement of AWS-based infrastructure platforms while ensuring high availability, compliance and operational excellence.

Key Responsibilities

AWS Infrastructure Administration

Provision and manage AWS IaaS resources.

Administer EC2 instances across Linux and Windows environments.

Configure and manage VPCs, routing, VPN connectivity and network security.

Support high availability and disaster recovery requirements.

Monitoring & Operations

Monitor cloud infrastructure using CloudWatch and enterprise monitoring tools.

Troubleshoot infrastructure, network, storage and performance issues.

Manage alerts, incidents and service requests.

Participate in on-call support and major incident management.

Security & Compliance

Implement IAM policies and role-based access controls.

Support compliance requirements including GxP, SOX and security controls.

Manage AWS security services, encryption and audit logging.

Ensure adherence to organizational cloud governance standards.

Infrastructure Automation

Automate provisioning and operational activities using Terraform, CloudFormation, PowerShell, Python and shell scripting.

Support Infrastructure as Code implementation.

Backup, DR & Continuous Improvement

Manage AWS Backup solutions.

Validate backup and restore activities.

Participate in DR testing and recovery exercises.

Recommend infrastructure optimization and cloud cost optimization opportunities.

Drive operational excellence and automation improvements.

Technical Skills & Certifications

Skill Area

Details

Must Have / Required Skills

AWS EC2, VPC, ELB/ALB/NLB, Route 53 EBS, EFS, S3 IAM, KMS, CloudTrail CloudWatch, AWS Systems Manager, AWS Backup Linux Administration - RHEL, CentOS, Amazon Linux Windows Server Administration DNS, DHCP, TCP/IP and VPN Terraform / CloudFormation Git, Jenkins or Azure DevOps Scripting in PowerShell, Bash or Python

Good to Have

Container technologies such as ECS/EKS Splunk AppDynamics Enterprise production support experience

Preferred Certifications

AWS Certified SysOps Administrator - Associate preferred

FDE-Specific Expectations

Strong ownership of operational outcomes.

Automation-first approach to infrastructure operations.

Ability to work closely with client platform and infrastructure teams.

Focus on reliability, compliance and operational excellence.

Continuous improvement mindset for cost, stability and automation.