Junior IT Specialist

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We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.

We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

Role Description: The Junior IT Specialist will provide day-to-day IT support and assist the IT team in maintaining hardware and software systems. This includes providing technical support, maintaining IT equipment, troubleshooting user issues, and assisting with network and security operations.

The ideal candidate should have good IT knowledge, strong communication skills, and a willingness to learn and grow within an IT environment.

Candidate Responsibilities:

• Provide first-line technical support for hardware, software, network, and system-related issues
• Install, configure, and maintain desktops, laptops, and printers
• Perform device setup, re-imaging, and deployment of hardware equipment as required in a 24/7 operational environment
• Troubleshoot and resolve basic IT incidents and service requests
• Monitor IT systems and escalate complex issues to IT staff when necessary
• Support software installations, updates, and patch management activities
• Maintain accurate records of IT assets, support tickets (JIRA), and system documentation
• Participate in routine maintenance of networks, servers, and cloud-based services
• Follow company security policies and support cybersecurity best practices
• Collaborate with other departments to ensure efficient technology support

• Associate or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent experience)
• Good knowledge of Linux operating systems (an advantage)
• Good knowledge of Microsoft 365, Active Directory, and common business applications
• Good knowledge of networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi (an advantage)
• Good knowledge of monitoring tools (an advantage)
• Strong problem-solving and troubleshooting skills
• Strong verbal and written communication skills in English
• Ability to prioritize tasks and work independently or as part of a team

• Technical support experience
• Industry certifications such as:
• CompTIA A+
• CompTIA Network+
• Microsoft Fundamentals certifications
• Basic scripting knowledge (PowerShell, Bash, or Python)

• Competitive salary.
• Special referral campaigns up to €2.000,00 NET referral bonus.
• Private health insurance from day one.
• FitPass membership for sports activities and discounts at popular brands after 3 months.
• An exceptional studio space in a modern office building in New Belgrade.
• International work environment.
• Opportunities for advancement to higher positions in online casino.
• Grow with ARRISE | Learning Hub - personalized learning, gamified growth, and endless career development at your fingertips