Data Center Tech II

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

This role will work a 6 AM to 6PM, 7 days on and 7 days off shift. The Data Center Operators are a tier 1, 24X7 operations team. They monitor, identify, troubleshoot and escalate customer-facing issues within the Data Center escalation structure for servers, databases, and applications. The team consists of entry level operators, who may progress to become a Data Center Technician. (Tier-2) and higher. The Data Center Operator utilizes scripts, monitoring systems, and written procedures to run the day to day operation of lottery systems. These operations include compiling and printing system status reports, processing draws, and nightly processing.

Essential Job Functions

• Operates and monitors Windows Server and Linux based systems using established procedures.
• Monitors systems in production and reports problems.
• Troubleshoot, analyze and resolve incidents.
• Utilizes incident management ticketing systems to report and document issues.
• Performs notification and escalation for major issues and critical events.
• Completes shift check lists and status reports as required.
• Performs basic networking troubleshooting.
• Performs system processing utilizing established tools and procedures. Respond to inquiries and requests for assistance from Lottery customers

• High school diploma (or equivalent).
• 1-2 years’ work or study in a computer related field. Required Experience:
• Basic Windows operating systems.
• Basic networking concepts.
• Microsoft Office suite.

• 1-2 years’ experience in a computer related position.
• Data Center or Network Operations Center experience.
• Familiar with Windows Server and Linux operating systems.
• Familiar with MS SQL Server and/or MySQL databases.
• The ability and desire to troubleshoot these items is highly desired.
• Familiar with ticketing systems.
• Must be able to obtain required regulatory gaming cards and licensing upon employment.

• Good communication skills, both oral and written.
• Interpersonal skills in a team environment managing stressful situations.
• Have the ability to listen and communicate effectively with customers and team members.
• Have the ability to work in a fast paced, high volume environment.
• Accurately follows written processes and procedures.
• Works well independently and as a member of a team.
• Works well under general supervision.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.