Datacenter Operations Specialist

Position : Data Center Hardware Support Specialist – Linux / Server / GPU

Location: Atlanta ,GA OR Hillsboro ,OR (Onsite) 100% ONSITE

Duration: 1 Year contract

About the Role

Estimate Hours - 1920 Resident must be flexible in working during the weekends and holidays when customer requires.

Responsibilities

• Strong Customer communication skills, both verbal and written
• Ability to work well within an onsite team in a dynamic environment
• Flexible schedule, including ability to support after hours and/or weekend schedules
• Resource needs to be comfortable on the HW repair side. As some of the role may be providing OSE/FSE support, they need to be experienced having their hands inside the server, replacing parts.
• They need to have enough experience, where they are confident in their skills to support and add new skills as needed.
• Prior Dell FSE experience a plus.
• Ticket management/Tracking
• Good problem-solving skills
• Great customer service and communication
• Ability to work well within a team
• Be able to lift 65 pounds
• Be able to work while on a ladder
• Great attention to detail
• Work in a fast-paced environment

Must have skills:

• Basic Network experience
• Experience reading Linux logs
• Linux cli experience

Nice to have skills:

• RoCE network experience
• Nvidia GPU/NIC experience is a plus

Responsibilities

• Provide day-to-day data center operational support
• Escort and coordinate with dispatched field engineers
• Manage parts shipping, receiving, and inventory
• Maintain and update environment documentation (serial numbers, elevations, runbooks, etc.)
• Coordinate with colocation teams for power, cooling, and facility maintenance activities
• Execute customer-directed system and version updates
• Proactively monitor servers and notify customers of issues
• Open and manage service requests; triage and coordinate break/fix activities with Dell support
• Perform troubleshooting, log collection, and follow vendor-recommended resolutions
• Support firmware upgrades and hardware break/fix activities
• Handle parts replacement and hardware deployment
• Perform OS installation, GPU configuration, and any testing
• Conduct system testing and validation to ensure operational readiness
• Handle random or urgent issues as they arise, serving as flexible escalation and coordination point.