Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Vmware Virtualization Administration

Good to have skills : Storage Area Networks (SAN) Architecture and Design

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Storage & Virtualization Systems Engineer (m/f/d) within Global Data Center Operations, you design, operate, and continuously optimize large-scale, mission-critical compute and storage platforms across multiple enterprise

data centers. You contribute to global platform architecture, ensure standardization and resilience, and support 24x7 enterprise operations in a globally distributed environment.

Roles & Responsibilities:

Design, operate, and optimize enterprise-scale compute and storage platforms across global data centers and hybrid environments.

Architect, standardize, and operate VMware-based

SDDC platforms including vSphere, vCenter, NSX, and Aria vRealize Operations.

Manage x86 server platforms (Dell, HPE, Lenovo),

including lifecycle management, firmware governance, and capacity planning.

Design and operate global storage platforms including Brocade SAN, NetApp NAS (MetroCluster, replication, cloning), StorageGRID, and Pure Storage (FlashArray, FlashBlade).

Define and operate enterprise backup and disaster

recovery standards using Commvault Backup.

Execute global infrastructure initiatives such as data

center migrations, platform upgrades, standardization, and legacy decommissioning.

Drive automation and operational efficiency using

scripting, GitLab CI/CD pipelines, and infrastructure-as code.

Act as escalation point for complex incidents, leading root cause analysis and long-term remediation.

Collaborate with global network, security, cloud, and application teams to deliver end-to-end infrastructure solutions.

Create and maintain global architecture documentation, operational standards, and runbooks.

Participate in on-call and shift-based rotations as part of a 24 7 follow-the-sun operations model.

Professional & Technical Skills:

3+ years of experience in enterprise or global data center

operations.

Strong expertise in VMware technologies including

vSphere, vCenter, NSX, and Aria vRealize Operations.

Hands-on experience with x86 server infrastructures

from Dell, HPE, and Lenovo.

In-depth knowledge of Brocade SAN fabrics, zoning, and

enterprise-scale SAN design.

Strong experience with NetApp storage solutions

including NAS, MetroCluster, replication, and cloning.

Experience with NetApp StorageGRID and object storage

architectures.

Hands-on experience with Pure Storage platforms

including FlashArray and FlashBlade.

Solid understanding of enterprise backup, recovery, and

business continuity using Commvault Backup &

Recovery.

Scripting skills in Python and PowerShell for automation

and operational tooling.

Strong hands-on experience with Ansible for automated

configuration management and deployment.

Experience with GitLab CI/CD pipelines and

infrastructure-as-code (IaC) methodologies.

Strong knowledge of high availability, disaster recovery,

and resilience design.

Ability to work effectively in globally distributed teams

with strong communication skills.

Fluent English communication skills.

Additional Information:

• The candidate should have minimum 3 years of experience in Storage Area Networks (SAN) Architecture and Design.
• This position is based at our Chennai office.
• A 15 years full time education is required.