Bilingual IT Specialist

HotFoot Recruiters is hiring a Bilingual IT Specialist to support IT infrastructure, cybersecurity, end-user support, and systems administration for a growing technology and semiconductor services company in Phoenix, AZ.

This role is ideal for a Mandarin-English bilingual IT professional with hands-on experience supporting networks, servers, firewalls, cloud services, cybersecurity systems, and company-wide IT operations.

Position: Bilingual IT Specialist – Mandarin/English

Location: Phoenix, AZ | On-Site

Type: Full-Time | Direct Hire

Salary: $70,000–$75,000 DOE

Schedule: Monday–Friday | 9:00 AM–6:00 PM

Start Date: ASAP

Responsibilities

• Troubleshoot computer hardware, software, network, and IT equipment issues.
• Provide technical support and respond to employee service requests.
• Manage and maintain firewalls, switches, Wi-Fi access points, VPNs, and network infrastructure.
• Support Windows Server, Linux, computers, servers, and network-attached storage systems.
• Monitor the operational status of networks, servers, NAS, backup systems, and security-monitoring tools.
• Assist with vulnerability remediation, system updates, cybersecurity reviews, and risk mitigation.
• Support firewall rule configuration, implementation, and ongoing maintenance.
• Administer Microsoft 365 and Exchange Online environments.
• Support virtual machine environments using VMware ESXi and Proxmox VE.
• Manage data backup and recovery processes using Veeam, Veritas, and NAS storage.
• Conduct cybersecurity awareness activities and employee security training.
• Track IT service requests, system issues, remediation activities, and project progress.
• Prepare weekly and monthly IT reports and maintain accurate technical documentation.
• Participate in IT asset inventories and equipment tracking.
• Support the implementation of departmental and company-wide IT projects.
• Coordinate with internal departments, affiliated companies, and external hardware, software, and network vendors.
• Perform additional IT responsibilities assigned by management.

Qualifications

• Fluent in Mandarin Chinese and English, both written and verbal, required.
• Bachelor’s degree in Computer Science, Information Technology, or a related field required.
• At least 2 years of relevant IT, network administration, system administration, or cybersecurity experience.
• Strong troubleshooting skills across computer hardware, software, servers, and network infrastructure.
• Knowledge of routers, switches, WAN, LAN, VLAN, VPN, and IPSec environments.
• Hands-on experience with Fortinet solutions, including FortiGate, FortiManager, or FortiAnalyzer, preferred.
• Experience designing, implementing, or maintaining firewall rules.
• Experience with Windows Server and Linux administration.
• Experience with Microsoft 365 and Exchange Online.
• Familiarity with VMware ESXi, Proxmox VE, or similar virtual environments.
• Experience with backup and recovery systems such as Veeam, Veritas, or NAS storage.
• Familiarity with troubleshooting tools such as Wireshark, IP-Guard, and FortiGate.
• Basic knowledge of information security, vulnerability management, and cybersecurity risk assessment.
• Ability to inspect and troubleshoot physical network infrastructure.
• Strong technical documentation, communication, organization, and problem-solving skills.
• Ability to work independently and coordinate effectively with internal teams and external vendors.
• CCNA or an equivalent/higher-level certification required.
• EC-Council or equivalent cybersecurity certification preferred.
• Must be authorized to work in the United States and able to work full-time on-site in Phoenix.