Site Reliability Engineer

Role: Site Reliability Engineer

Location: Chandler, AZ

Fulltime Opportunity

In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:

⦁ Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations

⦁ Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities

⦁ Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems

⦁ Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes

⦁ Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes

⦁ Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance

⦁ Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards

⦁ Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains

⦁ Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration

⦁ Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise

Your contribution to the team:

⦁ A collaborative spirit and excellent communication skills.

⦁ Ability to handle complex incidents and implement resolutions

⦁ A knack for conducting IT infrastructure assessment and identifying key optimization opportunities

⦁ Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus

⦁ The ability to work with cross-functional teams

Required Skill and Experience

• Strong experience in Site Reliability Engineering / Production Engineering.

• Hands-on expertise with: IBM MQ (queue managers, clustering, channels, DLQ management).

• Kafka / Confluent platform (topics, brokers, partitions, consumer groups).

• Large-scale distributed messaging systems and runtime management.

• Deep understanding of: System reliability, scalability, and high availability design.

• Messaging reliability patterns (guaranteed delivery, retry handling, replay, ordering).

• Incident management, root cause analysis, and problem management.

• Experience with: Observability tools (Dynatrace, Splunk, Prometheus, Grafana) for messaging platforms.

• Event and anomaly detection in high-volume systems.

• Strong scripting/automation skills: Shell, Python, PowerShell.

• Experience managing Linux/Unix and Windows production environments.

• Knowledge of: Event-driven architecture and messaging-based integration patterns.

• Understanding of: Messaging platform security (TLS, certificates, channel auth, encryption).

• Vulnerability remediation and risk mitigation in production systems.

• Excellent troubleshooting skills in high-pressure, real-time environments (e.g., message backlog, latency spikes, connection failures.

Preferred Skill and Experience

• Clear, concise communication with technical and non technical stakeholders.

• Ability to work effectively across engineering, infrastructure, security, and application teams