Principal System Support Specialist

Your IT Future, Delivered

Principal System Support Specialist

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered. #DHL #DHLITServices #GreatPlace

Job Description

The IBMi (AS/400) Systems Administrator will be primarily responsible for the maintenance and administration of IBMi servers, including system utilities, work management, job and print control, device management, system configuration, system security, backup and restore, patch and upgrade management, and other related system administration functions.

Knowledge & Experience

• Knowledge of IBMi system administration and troubleshooting
• Knowledge of IBMi networking, access control and security best practices
• Understanding of internal controls and change management processes
• Skilled in solving technically challenging problems involving IBMi based application and hardware issues
• Skilled in prioritizing and balancing multiple tasks
• Skilled in establishing and maintaining cooperative working relationships and promoting teamwork

Desired Skills

• Working knowledge of CL, RPG programming language is preferred

Soft Skills

• Be excited to work at many client locations with different people and personality types.
• Passion for great customer service.
• Self-motivated desire to learn new technology.
• Excellent phone, written and verbal communication skills.
• Ability to work on multiple priorities and/or projects simultaneously.
• Proven ability to work with little or no supervision
• High quality, detail-oriented approach to work.
• Excellent organizational skills.
• High level of initiative and dedication.
• Be a team player and have the willingness to lend a hand with any project, big or small.
• Reliable and punctual.
• Interest in building a long-term career position.

Education & Experience Required

• At least five years hands-on experience supporting IBMi environments in an enterprise environment
• Bachelor's Degree in a computer field is preferred

Duties & Responsibilities

• Perform daily administration of IBMi computer hardware and software.
• Perform installation, configuration and maintenance of IBM iSeries hardware, software, networked devices, journaling, and related applications.
• Develop, document and maintain procedures for system utilities such as backup/restore (BRMS), performance tuning and configuration of environments.
• Setup LPARs, load and test operating system and application upgrades and patches in development, QA and Production environments.
• Recommend, document, and implement security best practices on operating system and applications.
• Provide cross-training for other team members on IBMi administration best practices.
• Cooperate on IBMi related project with various business units.
• Recommend course of action, plan and implement the solution.

Equal treatment clause: We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.