Systems Administrator/ IT Analyst

• Leads end-to-end administration, engineering, licensing, and governance of the Microsoft 365 platform including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Copilot, and Entra ID
• Ownership of collaboration platform strategies by monitoring the Microsoft 365 roadmap, evaluating emerging capabilities for business value and security fit, and guiding testing, staging, and production readiness
• Ensures platform reliability by providing Tier 3 support, leading root-cause analysis and post-incident reviews, and documenting solutions that improve system stability
• Manage enterprise identity and access through Microsoft Entra ID by enforcing SSO, MFA, Conditional Access, privileged access controls, identity governance, least-privilege licensing, and permissions reviews
• Strengthen platform security and compliance using Microsoft Purview, Insider Risk Management, data classification, DLP, retention, eDiscovery, and pre-rollout security hardening for major platform changes
• Analyzes business and technical requirements to design, develop, and implement Microsoft 365 solutions, leveraging project management best practices and cross-functional collaboration to deliver scalable technology solutions that improve and integrate business processes
• Provides technical leadership and mentorship within a broader team
• Other duties as assigned

Education/Years of Experience:

• Required: High school diploma or GED and a minimum fifteen (15) years' IT experience, OR Associate's degree and a minimum ten (10) years' IT experience, OR Bachelor's degree in IT-related field and a minimum eight (8) years' IT experience

Other Requirements:

• Participation in 24/7 on-call support
• Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority