Digital Agency Operations Director

About Jumpfactor 8-time Growth500 agency driving $1.9B+ in client revenue for MSP and B2B tech companies. Largest in our niche, scaling 5X. The Role Own end-to-end agency operations across SEO, Content, Web, Paid, Email, Social, and Design. Lead 8 functional heads, 70 team members to ensure KPI performance, client ROI, and elite execution. Full accountability for delivery quality, team performance, and operational excellence. What You’ll Own - Lead 7 leaders and a team of 35 - Drive KPI performance + client ROI - Capacity planning, hiring, profitability - Enforce SOPs, playbooks, accountability - Remove roadblocks, ensure delivery quality What You Bring - 8+ years experience (4+ in marketing/project mgmt) - 4+ years managing 10+ (scaled 50–100 teams) - Strong across digital channels (SEO, paid, web, etc.) - Proven in $15M-$50M+ environments - Systems + KPI-driven operator - Strong leader, highly organized, data-driven - Agency experience + EOS familiarity (asset) - Experience leading development and strategic adoption of AI agents to automate workflows and enhance business outcomes Not for You If - You avoid tough calls or accountability - You prefer strategy over execution ownership - You can’t operate in high-performance environments Why Jumpfactor - 100% remote, high-performance team - 5X growth trajectory - Paid learning + development - High ownership and impact Join a Winning Team 8 Growth500 awards. $1.9B+ revenue driven. Built for operators who deliver.

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