Network Engineer

Description:

• Responsible for administration of network and firewalls

• Required to follow detailed change management and incident management processes.

• Investigate and resolve incident tickets

• Technical escalation points of contact for L1 & L2 engineers

• Review Engineering Work Orders/Technical implementation plan.

• Prepare and implement change plans.

• Execute emergency changes

• Perform RCA's

• Work with vendor for incident resolution if needed.

• Provide technical training for L1 & L2

• On call / shift work may be required

• Responsible for translating client requirements into detailed actions for execution

• Troubleshoot traffic passing managed firewalls

• Troubleshoot connectivity issues through LB and firewalls

• Utilize packet capture features to aid in analysis of network issues.

• Responsible to review work products from Level 2 support organization and mentor level 2 personnel to meet quality and timeliness requirements.

• Work in a fast-paced operations environment.

• Technically matured to take on Service Improvement plans for Operation mgmt.

Note

• Need to support entire prudential.

• required to be Client On-Site Support and on call if needed. (Based on client requirement)

Qualifications

• Bachelor’s Degree

• Minimum 8 years of hand-on experience working in large Network Operations (>1000 devices) environment as a level 2 NOC engineer role or above.

• Experience in network security devices handling for both designs, deploy and operations support:

• Optional tools Knowledge on

• Wireless technologies (Cisco, HP Aruba)

• At least one of the following vendor certifications is required, the ability to acquire the others within the first year is expected:

· CCNA/CCNP/CCIE

· CCNA Security/CCSP

· Checkpoint CCSA/CCSE

• 3-7 years’ experience with Checkpoint, Cisco (Switches/routers/Firewalls), Cisco Nexus Switches

• 2-3 Year F5 LTM, Juniper, FortiGate, PAN and Tipping Point firewalls

• Expert knowledge on Checkpoint Firewalls in terms of troubleshooting issues and BAU rule base updates. NAT, application/URL filtering IPS, and other blades

• Expert knowledge on Zscaler Internet Access products in terms of troubleshooting whitelisting issues, SSL interception, cert validation etc.

• Expert knowledge on F5 APM, LTM, GTM, configuration and troubleshooting.

• Familiar and experienced with NIDS/NIPS technologies

• Familiar with ITIL concepts, advantage if ITIL certified

• Strong understanding on OSI Layer.

• Excellent TCP/IP networking skills

• Good communication skill in English – both writing and speaking

• Ability to work within a global organization with different cultures

• Detail Oriented, Logical and process oriented

• Familiarity with Entuity, Remedy Force, SPLUNK, WhatsUP Gold, Thousand Eye, Algosec highly desired

Technology expertise

• Expert knowledge on Routing (e.g. BGP, EIGRP, OSPF, PIM, GRE, VRF etc.), Switching (VPC, STP, EtherChannel etc.), configuration and troubleshooting.

• VPN technologies experience be it IPSec using firewalls, routers or other interoperable devices, both setup and troubleshooting

• Nexus 9K, 7K, 5K, and 2K configuration and troubleshooting

• Cisco ISR4K, ASR, configuration, and troubleshooting

• Good knowledge on Citrix SD-WAN

• configuration and troubleshooting.

• Good Knowledge of Fore scout NAC, Cisco ISE and Zscaler.

• Troubleshooting incidents.

• Knowledge on policies setup

Good knowledge on Wireless LAN solution

• Cisco Wireless LAN configuration and troubleshooting.

• Aruba Wireless LAN configuration and troubleshooting.

Good to have.

• Knowledge on analysing packet capture/Wireshark output

• Knowledge of supporting McAfee NSM and IPS sensors

• Knowledge on supporting Cisco ISE / Cisco ACS

• Knowledge on Azure networking (VNET peering, ExpressRoute, NSG etc)

Core Competency

• Strong communication skills (verbal and written communication skills, strong command of English Language) and proven experience of working across cultures and boundaries.