Field Engineer

This is a unique opportunity for a professional to fully realize their potential.

We are an innovative model designed to propel Credit Unions to world-class services. MSS is a shared service created by credit unions to provide the same kind of scale capabilities as large multi-billion-dollar Financial Institutions.

We are looking for a Field Engineer to join our Information Technology (IT) team to enhance our operations and propel our clients’ customers’ (we call them members) experience. Our office is in Cranbury, NJ but the job involves travelling to our customers’ locations within a 30 mile radius of the office.

What’s it all about?

Our clients’ employees expect a lot from their IT systems to serve their members. They expect minimal to no down time and their requests for service to be attended to almost immediately. That is where we come in. Our role is to ensure speedy and complete resolution of their IT related issues.

We are seeking a highly skilled and educated Field Engineer to join our Credit Union Support Organization (CUSO) supporting 2 Credit Unions in New Jersey. The ideal candidate will have deep expertise in designing, implementing, and troubleshooting complex technology fields with a strong focus on security, performance, and compliance. The individual will be hands-on and provide field technical services for equipment and devices owned by the credit unions and installed in their locations as well as at their Data Center. Traveling within New Jersey is part of the job for three to four days a week.

What are we after?

• Design, implement, and maintain field solutions across on-premises and cloud environments.
• Provide advanced (L3) support for Windows environments, virtualization platforms, and enterprise storage systems.
• Monitor systems and network performance and ensure availability, security and reliability.
• Collaborate with security, cloud, network and application team members to ensure seamless integration and compliance.
• Lead systems and network-related projects including migrations, upgrades, and new deployments.
• Maintain documentation for all configurations, processes, and procedures.
• Participate in on-call rotation and provide after-hours support as needed.
• Manage Active Directory, Group Policy, DNS, DHCP, and certificate services.
• Automate system administration tasks using scripting and configuration management tools.
• Participate in disaster recovery planning, testing, and execution.
• Support audits and ensure compliance with industry regulations (e.g., SOX, PCI-DSS, ISO 27001).

Specific Responsibilities with expected skillsets.

• 3+ years of hands-on experience in systems and network engineering and administration.
• Expert-level knowledge of common devices and platforms in all aspects of a field operation such as a Managed Service Provider (MSP).
• Expertise in Windows Server (2016/2019/2022) and Linux environments
• Experience with firewalls (Fortinet, Cisco ASA/Firepower), Load Balancers, Domain Controllers, Switches, Routers, Security devices.
• Understanding of routing and switching protocols (BGP, OSPF, EIGRP, STP, HSRP, VRRP).
• Proficiency in network monitoring and management tools
• Understanding of network security principles and compliance standards (PCI-DSS, SOX, ISO 27001).
• Experience with virtualization platforms: VMware vSphere/ESXi
• Proficiency in all things Microsoft – Office 365, Azure, Teams etc.
• Experience with enterprise storage (HP, Dell / EMC).
• Deep knowledge of Active Directory, Group Policy, DNS, DHCP, PKI, and PowerShell scripting.
• Experience with monitoring and management tools: Zoho platform such as ManageEngine tools, Taegis and other security administration tools
• Understanding of ITIL practices and Tools – Incident and Change Management using ServiceNow
• Experience in regulated environments with a focus on security, compliance, and audit readiness.
• Experience in financial services environments with low-latency, high-availability requirements.

The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other IT duties both related and unrelated to the above may be assigned and, therefore, required.

What are the essential competencies?

• Strong analytical and troubleshooting skills.
• Excellent communication and documentation abilities.
• High attention to detail and a proactive approach to system health and performance

Education, Experience & Qualifications

· A bachelor’s degree in engineering or computer science

Preferred Certifications:

• Cisco CCNP/CCIE
• AWS/Azure Networking Specialty
• CISSP
• ITIL Foundation
• Microsoft Certified: Azure Administrator Associate / Solutions Architect
• VMware VCP / VCAP