Senior IT Technician

Job description:

Best Places to Work winner! We are a leading IT solutions provider in the Southwest, delivering reliable, consistent, and expert technical support for customers who lack in-house resources or specialization.

We are seeking a Level 3 Technician in Albuquerque. This role will focus on project design and deployment, as well as handling complex escalations from the helpdesk. Deep Microsoft experience is required.

Why join us:

• $80-$120K per year
• Health insurance included!
• Great opportunity for advancement

Job Duties:

• Setup and deploy a wide range of technology: firewalls, switches, access points, servers, vms, backup solutions, printers, etc.
• Work as part of a team to onboard new customers and complete project work

Preferred Requirements:

• Interpersonal skills: phone, written, active listening, and customer care are critical
• 10+ years of experience building and deploying complex architectures: modern, cloud, hybrid, on premises, etc.
• Advanced understanding of operating systems, databases, business applications, printing systems, and networks (LAN, WAN) systems
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery

Educational/Vocational/Previous Experience Recommendations:

• BSc/BA in Information Technology, Computer Science, or a related discipline
• Professional certifications from Microsoft, Fortinet, ConnectWise, or in cybersecurity are a plus

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance