Client Systems Administrator II/III

About The Role

The City of Bend is accepting applications for one (1), full-time Client Systems Administrator II or III position. This is a FLSA Exempt (overtime in-eligible) position, represented by the City of Bend Employee Association (COBEA). The City may use this job posting to create an eligibility list for future hiring purposes. Please review the entire job posting, including the application requirements at the end.

The Client Systems Administrator II/III is responsible for managing the City of Bend’s endpoint management platform and ensuring Windows devices are securely configured, updated, and supported throughout their lifecycle. This role is instrumental in delivering modern device management solutions that improve security, operational efficiency, and the end-user experience. This role offers the opportunity to help shape the future of endpoint management by driving modernization efforts, adopting cloud-first technologies, and implementing best practices that enhance security, reliability, and operational efficiency.

The Client Systems Administrator II provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure within specialized departments and enterprise wide, requiring in-depth knowledge and understanding of the City’s platforms and environment in support of meeting availability and performance goals.

The Client Systems Administrator III is a professional/highly technical position providing highly skilled services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure within specialized departments and enterprise wide, requiring in-depth knowledge and understanding of the City’s platforms and environment in support of meeting availability and performance goals.

Classification Framework:

• Client Systems Administrator II
• Client Systems Administrator III

What You'll Do

The following duties are a sample of major duties performed in the role and are not intended to be an exhaustive list.

• Design, create, maintain, and update Windows operating system images for new computer deployment and hardware refreshes
• Deploy, configure, and manage applications using Microsoft Configuration Manager (SCCM)
• Manage operating system and third-party application patching to maintain security, compliance, and system stability
• Develop, implement, and maintain Group Policy Objects (GPOs) to enforce security standards and streamline endpoint configuration
• Configure and manage Windows Defender Firewall policies and endpoint security settings in collaboration with the Information Security Manager
• Administer and maintain Microsoft Active Directory-related endpoint configurations
• Manage enterprise DNS infrastructure, including DNS zones, records, troubleshooting, and ensuring reliable name resolution across all platforms
• Monitor endpoint health, deployment success, and compliance using reporting and monitoring tools
• Troubleshoot complex endpoint management issues, software deployment, patching failures, and policy conflict
• Develop and maintain documentation, standards, and operational procedures related to endpoint management

Ideal Candidate

The ideal candidate for either the Client Systems Administrator II or III will be a technology professional with previous endpoint administration experience, who enjoys solving complex technical challenges. Ideal candidates will have experience administering Microsoft Configuration Manager (SCCM/MECM) and/or Microsoft Intune in an enterprise environment, along with a strong understanding of Windows operating systems, software deployment, patch management, operation system imaging, Group Policy, DNS, Active Directory, and endpoint security.

If you are customer-focused, eager to learn, and excited to help share the future of endpoint management at the City of Bend, this may be a great opportunity for you!

Working Knowledge Of:

• Enterprise Management technologies, including Microsoft SCCM/MECM, MDT, and Intune
• Endpoint security best practices
• Operating system image creation and deployment
• Software packaging and distribution
• Patch Management
• Device lifecycle management
• Modern cloud-based solutions

Skill In:

• Ability to troubleshoot complex technical issues
• Managing multiple priorities
• Ability to identify opportunities to improve processes through automation and innovation
• Working collaboratively across IT teams to deliver reliable, secure, and customer-focused technology services

Candidates who meet the listed minimum qualifications, including an equivalent combination of education and experience will be considered for an interview. Please ensure your application includes information about your education, relevant paid and unpaid work experience, and applicable licenses and certifications. Avoid referencing your resume in the job duties section of the application.

Minimum Qualifications:

Client Systems Administrator II

• Bachelor’s degree (B.A./B.S.) from four-year college or university or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities of the position
• 2 to 3 years’ experience in a similar position and/or performing similar tasks

Client Systems Administrator III

• Bachelor’s degree (B.A./B.S.) from four-year college or university or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities of the position
• 4 to 5 years’ experience in a similar position and/or performing similar tasks

Certification & Licensing Requirements:

• Level 4 CJIS certification required within first 3 months of employment
• Current and valid Driver's license per City policies outlined in the Employee Handbook

Desired (but Not Required) Attributes:

• Microsoft certification: Endpoint Administrator Associate, Administrator Expert, or Azure Administrator Associate
• ITIL Foundation Certification, CompTIA Security+, Network+
• Relevant PowerShell or automation certifications

Working Conditions/Physical Requirements:

• Communicate with others verbally and in writing, including by phone, e-mail, or in person
• Understand, remember, communicate and apply complex oral and/or written instructions and factual information
• Remain in a stationary position (sitting or standing) for extended periods of time, occasionally stand, walk, stoop or kneel for extended periods of time
• Exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, to lift, carry, push, pull or otherwise move objects
• Maintain sustained concentration on computer screens and use keyboards and a variety of peripherals
• Work is generally performed in an office setting

What to Know Before Applying

Application Deadline: Applications received by Friday, August 28 at 12:00 PM (noon) Pacific Time will be included in an initial review and consideration for interview; however the position will remain open until filled. Initial interviews will take place on Friday, September 11 2026.

Application Requirements: To be considered for this position, applicants must have a complete application that includes all of the following attachments, and responses to supplemental questions (failure to include required attachments may result in disqualification):

• Cover Letter
• Resume

Veterans’ Preference: Applications seeking Veteran’s Preference as a qualified veteran or disabled veteran must attach appropriate documentation to their application. For more information click here.

Equity Statement: The City of Bend remains committed to building a workforce that advances diversity and inclusion within our community and all we do. We recognize that not everyone starts from the same place, and that gender, race, ability, sexual orientation, and other identities face different barriers. We welcome applicants from all backgrounds and are dedicated to creating an inclusive, safe, and respectful workplace where employees can thrive without these barriers. A more extended version of the City of Bend’s Organizational Equity Statement is available upon request.

Benefits: The City of Bend offers an excellent competitive benefits package for Employees and Dependents for health and dental coverage, retirement benefits, and a robust paid leave program. Details are available on the benefits tab of the job posting.

Starting Compensation: Starting compensation is determined based on a pay equity analysis considering the candidate’s education, applicable work experience, and internal equity. Please include all relevant information on your application.

Client Systems Administrator II:

Client Systems Administrator III:

Diversity & Equal Opportunity Employer Statement

The City of Bend is committed to fostering, cultivating and preserving a culture of diversity and inclusion. At the City of Bend, we don't just accept differences; we value them. We are proud to be an Equal Opportunity Employer and support the Americans with Disabilities Amendments Act (ADAAA) and the Oregon Equal Pay Act.

Employee Benefit Overview

August 1, 2025 – July 31, 2026

Regular Full Time Benefits:

Coverage is effective on the first day of the month, coinciding with or following date of hire.

(If the first day of work is on the first calendar day of the month, coverage is effective that day.)

High Deductible Health Plan (HDHP)

Medical, Vision and Prescription Coverage

Underwritten by PacificSource Health Plans

Full-time employees currently pay 10% of the total monthly premium. Benefit-eligible part-time employee premiums are pro-rated according to their regularly-scheduled hours, either at 50% (employees working 20-29 hours per week) or 75% (employees working 30-39 hours per week) of the full monthly premium.

Employee monthly premium:EmployeeEmployee & DependentsFull-time Employees$71.48$178.70Part-time 1 Employees (30-39 hours per week)$178.72$446.77Part-time 2 Employees (20-29 hours per week)$357.43$893.54

Health Reimbursement Account (HRA)

Third Party Administrator -- PacificSource Administrators (PSA)

This is an employer-funded account designed to reimburse employees for IRS-qualified medical expenses. Reimbursements are tax-free, and any unused HRA Comp-A fund amounts at the end of the plan year are transferred to the employee’s VEBA account following first full year of employment (see below for VEBA account information). Coinsurance (Med-G) funding remaining at plan year end is forfeited and does not roll to the VEBA.

Employee Monthly Premium Portion:

Employee

Employee & Dependents

Full-time EmployeesHRA (Comp – A)

Coinsurance (Med – G)$2,000

$1,250$4,000

$1,250Part-time 1 Employees (30-39 hours per week)HRA (Comp – A)

Coinsurance (Med – G)$1,500

$937.50$3,000

$1,335.75Part-time 2 Employees (20-29 hours per week)HRA (Comp – A)

Coinsurance (Med – G)$1,000

$625$2,000

$890.50

Employees also have the option to self-fund a Flexible Spending Account (FSA) for unreimbursed medical expenses to offset potential out-of-pocket liability under the medical/dental plans and potentially shelter their HRA Comp-A account to allow for larger rollover to their VEBA account at plan year end.

First Stop Health - Telemedicine: The City of Bend provides First Stop Health (FSH) telemedicine benefits for FREE to all medical-enrolled employees and up to seven (7) of their immediate family members.

Dental Plan

Underwritten by MODA

$2,000 calendar year benefit maximum per covered individual includes $1,000 one-time orthodontia benefit.

Full-time employees currently pay 10% of the total composite monthly premium.

Part-time benefit-eligible employee premiums are pro-rated according to their regularly scheduled work hours (50% for employees working 20-29 hours per week; 75% for those working 30-39 hours per week).

Employee Composite Monthly Premium:

Employee with/without Dependents

Full-time Employees$15.40

Part-time 1 Employees (30-39 hours per week)$38.53

Part-time 2 Employees (20-29 hours per week)$77.05

VEBA Plan

Administered by HRA VEBA

Individual employee account that receives tax-free rollover amounts from the City-funded HRA Comp-A account remaining at the end of each plan year. The account belongs to the employee and may be invested in mutual funds similar to deferred compensation. The account can grow, tax free, and be used for future medical expenses and can be used either while still employed or after separation/retirement.

Flexible Spending Plan (FSA)

Administered by PacificSource Administrators (PSA)

Participation in the City of Bend's Flexible Spending Plan is voluntary and allows employees to pay for IRS-approved health care-related expenses and dependent care through pre-tax payroll deduction.

Life, Personal Accident (AD&D) & Long-Term Disability Plans

Underwritten by New York Life

Group Basic Term Life Insurance: Benefit-eligible employees working at least 20 hours per week are eligible for a coverage amount of one times the employees annual salary, to a maximum benefit of $150,000, with a minimum benefit of $50,000. Coverage includes person accident coverage for loss of life and/or limb, per scheduled benefit package amounts.

Group Long-term Disability Insurance: Benefit-eligible employees working at least 20 hours per week are eligible for a a benefit of up to 66.67% of employee’s covered earnings to a maximum of $9,000 per month.

Voluntary Life and AD&D: Active, full time employees of the City of Bend regularly working a minimum of 20 hours per week are eligible for additional voluntary coverage for the employee, spouse/domestic partner and dependent children.

Public Employees Retirement System (PERS)

The City of Bend participates in the PERS Retirement System. Employees become PERS members after working six full calendar months in a qualifying position requiring at least 600 hours worked per 12-month period. Contributions on the employee’s behalf begin following completion of the six-month waiting period. The City makes “employer” contribution based on the employee’s Tier I, II or OPSRP member status. The City also makes the “employee” member contribution of 6% of salary. For complete PERS program details, visit the website http://www.oregon.gov/pers

Employee Assistance Program

Underwritten by Canopy

This City-provided, confidential service helps employees privately solve problems that may interfere with work, family and life in general. Services are free to employees, their dependents and household members.

The City of Bend also offers the following voluntary benefit programs which are elective and funded through payroll deduction:

• AFLAC Supplemental Insurance (various plans are offered)
• MASA ground and air ambulance membership
• 457(b) Deferred Compensation Plans sponsored by Nationwide Retirement Solutions & Mission Square Retirement

_______________________________________________________________________

Temporary Medical Only Benefit's:

Coverage is effective on the first day of the month, coinciding with or following date of hire. (If the first day of work is on the first calendar day of the month, coverage is effective that day.)

High Deductible Health Plan (HDHP)

Medical, Vision, Prescription coverage

Underwritten by PacificSource Health Plans

Full-time, temporary employee(s) currently pay 10% of the total employee(s) monthly premium. Full-time, temporary employees are eligible for employee-only medical coverage. However, there is family coverage available should the employee choose to enroll and assume financial responsibility for the difference of premium.

Employee Composite Monthly Premium:

EmployeeEmployee & DependentsFull-time Employees$71.48$1,143.69Deductible$2,000$4,000

Flexible Spending Plan (FSA)

Administered by PacificSource Administrators (PSA)

Participation in the City of Bend's Flexible Spending Plan is voluntary and allows employees to pay for IRS-approved health care-related expenses and dependent care through pre-tax payroll deduction.

Public Employees Retirement System (PERS)

The City of Bend participates in the PERS Retirement System. Employees become PERS members after working six full calendar months in a qualifying position requiring at least 600 hours worked per 12-month period. Contributions on the employee’s behalf begin following completion of the six-month waiting period. The City makes “employer” contribution based on the employee’s Tier I, II or OPSRP member status. The City also makes the “employee” member contribution of 6% of salary. For complete PERS program details, visit the website http://www.oregon.gov/pers

Employee Assistance Program

Underwritten by Canopy

This City-provided, confidential service helps employees privately solve problems that may interfere with work, family and life in general. Services are free to employees, their dependents and household members.

The City of Bend also offers the following voluntary benefit programs which are elective and funded through payroll deduction:

• MASA ground and air ambulance membership
• 457 Deferred Compensation Plans sponsored by Nationwide Retirement Solutions and Mission Square Retirement

If you have Federal student loan debt, (private student loans not included), or are considering going back to school, you may benefit from the Student Loan Forgiveness Program.

• If you make 120 qualifying payments on your Federal student loan while working full-time for a qualifying employer, your Federal student loan debt may be forgiven.

Always check the loan servicer and type of loan you have to ensure you qualify.

01

Describe your experience managing enterprise endpoint management solutions using Microsoft Configuration Manager (SCCM/MECM), Microsoft Deployment Toolkit (MDT), and Microsoft Intune.

02

Describe a significant endpoint management or infrastructure modernization project you have led or played a key role in.

03

Describe a complex technical issue related to endpoint management that you successfully resolved.

• Required Question