Lead IT Operations Support

Brief Description

About Us

The Craig Mostyn Group is a leading Australian food and agribusiness with a proud history spanning more than 100 years. Operating across Western Australia and Victoria we produce premium quality pork, beef, lamb, abalone, protein meal, and tallow for customers and suppliers both locally and internationally.

At Craig Mostyn Group, our purpose is to create a workplace where people feel a sense of belonging, can grow and develop, and contribute to providing high-quality, ethical food for generations to come.

Our values are at the heart of everything we do, with our family of more than 1,400 employees bringing these values to life every day.

FAMILY – Family values are at the heart of who we are

INTEGRITY – We always strive to do what’s right

COLLABORATION – We are one team

CURIOSITY – We are open-minded and committed to learning

The Opportunity

Linley Valley Pork is seeking an experienced and motivated IT Operations Support Officer to join our team located in Wundowie.

This role provides day-to-day technical support across our business operations, ensuring our IT systems, networks, and applications remain reliable, secure, and effective.

Working closely with the Group IT Manager, you will support the technology requirements of our production, processing, and administrative teams. You will diagnose and resolve technical issues, minimise operational disruptions, and contribute to the delivery of IT projects and strategic initiatives aligned with business objectives.

This is a hands-on role suited to someone who enjoys solving technical problems, supporting users, working with infrastructure, and ensuring business-critical systems continue to operate efficiently.

Key Responsibilities

• Provide advanced technical support for site infrastructure, including LAN/WAN, Wi-Fi, and inter-site SD-WAN connectivity.
• Manage and monitor network performance to ensure system availability, redundancy, and compliance with Group IT standards.
• Perform system patching, firmware updates, and technology upgrades with minimal impact to business operations.
• Maintain data integrity and system resilience through effective backup, recovery, and disaster recovery processes.
• Support cybersecurity initiatives including endpoint protection, firewall management, and vulnerability remediation.
• Lead the triage, investigation, and resolution of critical incidents impacting plant and business systems.
• Communicate effectively during incidents, providing timely updates and escalating issues where required.
• Execute and document network change management activities, ensuring all changes are approved, recorded, tested, and verified.
• Assist with ongoing improvements to IT systems, processes, and service delivery.

About You

You are a proactive and technically capable IT professional who enjoys working in a fast-paced operational environment. You will have strong troubleshooting skills, excellent communication abilities, and the confidence to work collaboratively with users and stakeholders across the business.

To Be Successful In This Role, You Will Have

• Experience working within an FMCG (Fast Moving Consumer Goods), manufacturing, or operational environment.
• Demonstrated experience supporting and influencing people while building positive working relationships.
• Strong problem-solving skills with excellent attention to detail.
• Well-developed communication and stakeholder management skills.
• Strong organisational skills with the ability to prioritise tasks and meet project deadlines.
• Experience using helpdesk ticketing systems.
• Knowledge of cloud computing platforms, particularly Microsoft Azure (desirable).
• Knowledge of database technologies, particularly MS SQL (desirable).
• An understanding of Operational Technology (OT) systems within a manufacturing environment (desirable).

Our Benefits

At Craig Mostyn Group, we value our people and are committed to supporting your wellbeing, development, and success.

Our Benefits Include

• Competitive Pay: We offer generous pay packages that reward high performers.
• Recognition & Rewards: We regularly recognise and reward our people, as well as encouraging employee referrals to our business
• Paid Parental Leave: We provide 13 weeks of paid parental leave on top of NES entitlements.
• Health & Well-being: We offer discounted private health insurance along with an Employee Assistance Program for you and your immediate household family members.
• Career Growth: We provide opportunities for professional development and career advancement.
• Discounted Products: We offer great prices across our premium quality Pork, Beef and Lamb products.

If you are looking for a hands-on IT role where you can make a meaningful contribution within a growing Australian organisation, we would love to hear from you. Please apply and submit your application by 14 August 2026.

Craig Mostyn is committed to maintaining, growing, and supporting our diverse and inclusive culture, by seeking and promoting diversity. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA, people with disabilities, women, and other diversity groups.