Billing Specialist

Work Location Type: Hybrid

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Primary Function

The Billing Specialist is responsible for providing effective customer service related to invoices copies, proof of deliveries, web billing. They are also responsible for responding to various requests from our customers related to paying their invoices or any other billing related matters. Ensures we act promptly and accurately to provide world class customer service and give our customers the necessary documentation to allow our customers to make payments.

Main duties and responsibilities

• Handle incoming customer service phone calls while achieving average abandon rate goal and service level of 95%.
• Incoive our customers using various web portals and follow up on any exceptions or issues related to billing/invoicing.
• Communicate with customers and business partners via telephone or email.
• Work with A/R, Credit Portfolio Managers (CPMs), Branches and Sales team to resolve customer situations which prevent payment of Grainger invoices.
• Identify, address, resolve problems or conditions which cause past due situations.
• Lost invoices.
• Identification of customer needs and system incompatibilities.
• Complete W9s within one day of receipt and return to customers.
• Successfully achieve four-day proof of delivery turn around time so payment can be received from the customer.
• Achieve two-day invoice copy turn around time.
• Some knowledge of Excel and Word to create and maintain spreadsheets and documents.
• Perform other ditues as assigned.

Education and experience

• High school diploma or equivalent.
• Ability to communicate effectively with customers and internal/external contacts.
• Good analytical skills, Multi Tasking.
• Proper telephone etiquette.
• Proper grammar on written communications.
• Good organization skills.
• Possess ability to work under stressful situations with professionalism.
• Knowledge of Microsoft and SAP applications.
• Demonstrate agility, team concept and willingness to learn and develop within the position.
• English Speaking

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.