Senior Network Engineer

Structured Communication Systems, Inc, is seeking a Senior Network Engineer located in Clackamas, Oregon to join our team.

As part of our team, you'll be responsible for designing, implementing, supporting, and optimizing enterprise networking solutions for a diverse customer base while serving as a trusted technical advisor throughout the solution lifecycle. You'll collaborate with customers, sales teams, and internal stakeholders to develop innovative networking solutions, resolve complex technical challenges, and deliver successful projects that meet business and technical objectives.

This is an excellent opportunity for a customer-focused networking professional who enjoys solving complex technical problems, working with emerging technologies, and partnering with cross-functional teams to deliver exceptional service.

Compensation: $125,000.00 - $155,000.00 Annually

*Must reside in or near the Portland, Oregon area*

Essential Duties and Responsibilities

An individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Designs, installs, configures, troubleshoots, and manages enterprise networking solutions.
• Researches, evaluates, and recommends network-related tools, technologies, and solutions to meet customer business and technical objectives.
• Interfaces with customers and end users to design and implement networking solutions and provide network policy recommendations.
• Translates business requirements into functional and technical specifications.
• Develops implementation plans and technical designs that meet customer performance, scalability, and cost objectives while improving system reliability, reducing risk, and minimizing total lifecycle cost.
• Assists engineers with complex technical tasks, including debugging, hardware support, system integration, and advanced troubleshooting.
• Identifies, analyzes, and resolves complex technical issues, including escalated support requests from Structured's Managed Services team.
• Provides advanced technical expertise to support the implementation, maintenance, and optimization of customer network environments.
• Manages customer interactions professionally, providing timely communication regarding expectations, project status, issue resolution, and completion while maintaining a strong focus on customer satisfaction.
• Provides product training, technical support, and knowledge transfer to customers and internal teams.
• Serves as a technical advisor by recommending networking solutions aligned with customer business and operational needs.
• Assists sales personnel with pre-sales technical support and identifies professional services opportunities in security, networking, storage/systems, virtualization, and voice/mobility.
• Communicates Structured's value proposition through technical presentations, proposals, demonstrations, and supporting sales collateral as needed.
• Leads or assists with network-related projects, managing scope, timelines, work assignments, stakeholder communication, and successful implementation.
• Manages assigned projects and technical work to ensure effective, efficient, and timely service delivery.
• Develops and maintains technical documentation, including Bills of Materials (BOMs), project scopes, implementation plans, Statements of Work (SOWs), and operational procedures.
• Follows established policies and procedures and maintains accurate, timely activity, project, customer, and service records within Structured's CRM and service delivery tools.
• Performs additional duties as assigned.

Competencies

• Promotes and maintains a high standard of customer service.
• Maintains and continually develops accurate product and application knowledge.
• Ability to overcome technical and business objections posed by prospective customers.
• Proactively learns and utilizes new technologies, concepts, and procedures based on project requirements.
• Ability to communicate with all levels of an organization, from end users to senior management, regarding business and IT needs.
• Ability to manage challenging demands from internal and external stakeholders and clients.
• Strong organization, time management, and attention to detail.
• Excellent project management, project scoping, troubleshooting, problem resolution, documentation, and customer management skills.

Education and Experience

Bachelor's degree (B.A. or B.S.) in Information Technology, Computer Science, Network Engineering, or a related technical discipline required; or an equivalent combination of education and experience, with at least twelve (12) years of experience in a technology-related field, including seven (7) years of experience in systems analysis.

• Direct experience with physical networking infrastructure, including cabling standards, optical fiber technologies, network interfaces, connectors, and physical connectivity troubleshooting.
• Proficiency with Layer 2 networking technologies, including Ethernet, VLANs, Spanning Tree Protocol (STP), and Layer 2 security.
• Advanced knowledge of enterprise routing technologies, including OSPF, EIGRP, BGP, MPLS, IP addressing, subnetting, VRF, and IPv4/IPv6 networking.
• Experience with enterprise networking platforms including Cisco, Juniper, Arista, Aruba, or equivalent technologies.
• Experience with Software-Defined Networking (SDN) and Software-Defined Wide Area Networking (SD-WAN) technologies.
• Experience with network security technologies, including firewalls, IDS/IPS, VPNs, access control, and network security best practices.
• Advanced working knowledge of enterprise switch configuration, QoS, PoE, multicast, and Precision Time Protocol technologies.
• Experience with MPLS, SD-WAN, WAN optimization, and remote access solutions.
• Knowledge of modern data center networking architectures, including spine-leaf designs, VXLAN, EVPN, and high-availability configurations.
• Experience with virtualization technologies such as VMware, Hyper-V, KVM, or equivalent platforms.
• Experience with cloud networking concepts and services within AWS, Microsoft Azure, or Google Cloud Platform (GCP), including IaaS, PaaS, and SaaS environments.
• Experience with network automation tools such as Ansible, Terraform, Puppet, or Chef, and scripting languages including Python, PowerShell, or Shell.
• Experience with network monitoring, performance analysis, and troubleshooting tools such as SolarWinds, PRTG, Nagios, or equivalent platforms.
• Experience with change management, technical documentation, configuration management, process automation, solution design, and implementation preferred.
• Advanced networking certifications such as Cisco Certified Internetwork Expert (CCIE), Juniper Networks Certified Internet Expert (JNCIE), or equivalent certifications preferred.

General Computer Skills

Must be an experienced user of Microsoft Office Suite and have experience with customer relationship management (CRM) tools, such as Salesforce.

Language Skills

Ability to read, analyze, and interpret quotes and reports. Must be able to communicate effectively in English, including reading, writing, speaking, and understanding English, to perform essential job functions such as corresponding, presenting information, and responding to questions from employees, management, vendors, and customers, with or without reasonable accommodation.

Physical Requirements

The physical demands described are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work is generally sedentary but may require frequent standing, walking, talking, and hearing. Frequent use of phones, computers, and general office equipment is required. The employee will be required to lift and/or move up to fifty (50) pounds. Must have the ability to occasionally travel to customer locations or attend customer and vendor events.

Working Conditions

Work is performed in both general office and data center environments. Office lighting and temperature are generally moderate. The data center environment is generally cool with moderate lighting and generally loud noise levels.

Must have a valid Driver’s License and motor vehicle insurance meeting applicable state minimum coverage requirements and the ability to travel to customer locations and other destinations for meetings, conferences, and short- to medium-term projects. This position may require adjusted work schedules and evening hours to meet vendor/customer needs, as well as flexibility to field phone calls or system alerts and provide remote and/or on-site support outside normal business hours, including weekends and holidays.

Benefits: Our organization provides a full compensation package that supports development and growth. Benefits include medical, dental, vision, group life and AD&D insurance, long- and short-term disability coverage, and 401(k). We also provide training toward mutually agreed-upon professional goals through self-study, formal training, and on-the-job training. Industry-based certifications are highly encouraged.

We are interested in all qualified candidates eligible to work in the United States. However, we are not able to sponsor visas.

Structured is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.