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Nokia Linkedin · Posted 3d ago

Customer Engineering Manager

India

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Job Description

The candidate in this role will be required to work in a consultative manner with external Customers, Project Delivery teams, Product Line Managers, Pre-Sales and BDM teams and our global customer engineering team.

Lead and scale a high-performance Remote Delivery Engineering team delivering IP/MPLS and Data Center solutions across customers. Drive technical excellence, customer engagement, and adoption of next-generation networking technologies.

Manages a team of strong IP Engineers covering various aspects of technical project delivery, network design, solution/Use case testing and customer technical advocates. Leads end-to-end solution/ design & deployment incl. customer-specific adaptations by using the Nokia portfolio of products, systems and / or services as well as 3rd party products where required.

How You Will Contribute And What You Will Learn

  • Lead end-to-end remote delivery of IP/MPLS, Segment Routing, EVPN, and Data Center solutions.
  • Own architecture, design, deployment, and lifecycle management of customer networks.
  • Build and mentor geographically distributed engineering teams.
  • Partner with Sales, Pre-sales, and Customers to shape solutions and drive business growth.
  • Maintain strong executive-level customer connect and act as trusted advisor.
  • Ensure delivery quality, risk management, and first-time-right execution.
  • Drive adoption of Cloud, SDN/NFV, and automation frameworks.
  • Align solution designs with product roadmaps and market evolution.
  • First time right with Quality delivery of design & technical Scope.
  • Establish best practices, reusable architectures, and delivery frameworks.

Key Skills And Experience

Technical Expertise

  • Deep knowledge of IP/MPLS, Segment Routing, BGP EVPN
  • Strong understanding of Data Center technologies (leaf-spine, VXLAN, EVPN fabrics)
  • Cloud & virtualization: Kubernetes, OpenStack, VMware
  • SDN/NFV architectures and network automation
  • Broadband (BNG), Mobile backhaul, IP core

Leadership & Customer Skills

  • Strong customer engagement and relationship management
  • Ability to influence CXO-level stakeholders
  • Proven team leadership and people development
  • Excellent communication and presentation skills
  • Strategic thinking and problem-solving

Experience

  • 20+ years in telecom/networking industry
  • 10+ years leading engineering or delivery teams
  • Experience in large-scale telco/enterprise deployments
  • Exposure to global delivery models

Qualifications

Bachelor’s/Master’s in Engineering. Industry certifications (CCIE/JNCIE or equivalent) preferred.

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