Customer Engineering Manager
Indexed description
Lead and scale a high-performance Remote Delivery Engineering team delivering IP/MPLS and Data Center solutions across customers. Drive technical excellence, customer engagement, and adoption of next-generation networking technologies.
Manages a team of strong IP Engineers covering various aspects of technical project delivery, network design, solution/Use case testing and customer technical advocates. Leads end-to-end solution/ design & deployment incl. customer-specific adaptations by using the Nokia portfolio of products, systems and / or services as well as 3rd party products where required.
How You Will Contribute And What You Will Learn
- Lead end-to-end remote delivery of IP/MPLS, Segment Routing, EVPN, and Data Center solutions.
- Own architecture, design, deployment, and lifecycle management of customer networks.
- Build and mentor geographically distributed engineering teams.
- Partner with Sales, Pre-sales, and Customers to shape solutions and drive business growth.
- Maintain strong executive-level customer connect and act as trusted advisor.
- Ensure delivery quality, risk management, and first-time-right execution.
- Drive adoption of Cloud, SDN/NFV, and automation frameworks.
- Align solution designs with product roadmaps and market evolution.
- First time right with Quality delivery of design & technical Scope.
- Establish best practices, reusable architectures, and delivery frameworks.
- Deep knowledge of IP/MPLS, Segment Routing, BGP EVPN
- Strong understanding of Data Center technologies (leaf-spine, VXLAN, EVPN fabrics)
- Cloud & virtualization: Kubernetes, OpenStack, VMware
- SDN/NFV architectures and network automation
- Broadband (BNG), Mobile backhaul, IP core
- Strong customer engagement and relationship management
- Ability to influence CXO-level stakeholders
- Proven team leadership and people development
- Excellent communication and presentation skills
- Strategic thinking and problem-solving
- 20+ years in telecom/networking industry
- 10+ years leading engineering or delivery teams
- Experience in large-scale telco/enterprise deployments
- Exposure to global delivery models
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