Systems Engineer (Direct Hire - Local to Minnesota Onsite)

Job Duration: Direct Hire

Location: Onsite Minneapolis, MN

Overview

• Seeking a Systems Engineer with strong technical troubleshooting, implementation, communication, and customer-service skills. This person will support clients as part of a high-touch service delivery team and will help design, implement, manage, and support client networks, systems, cloud environments, and critical infrastructure.
• The ideal candidate is a well-rounded MSP engineer with strong experience across Microsoft 365, Azure, servers, virtualization, networking, firewalls, security, backup, and systems management. This is not intended to be a narrow network-only or server-only role. The Systems Engineer is expected to handle escalations, contribute to projects, support implementation work, mentor lower-tier resources, and communicate professionally with non-technical clients.
• The Systems Engineer is also expected to use AI-driven tools, including Thread and internal AI platforms, to improve documentation, streamline troubleshooting, identify automation opportunities, and improve overall service delivery.

Support clients as part of a high-touch managed services team

Design, implement, manage, and service client networks and critical systems

Support client environments with a cloud-first mindset

Resolve escalated issues from Tier II support

Provide technical mentorship to other team members

Support project, implementation, and design work

Troubleshoot and resolve issues across systems, networks, cloud platforms, and security tools

Support and administer Microsoft Azure environments

Support Hyper-V and server virtualization environments

Support Microsoft 365, Office 365, Intune, Conditional Access, and compliance policies

Support Microsoft Server environments, including Windows Server 2012, 2016, 2019, and later versions where applicable

Administer Active Directory, Group Policy, identity, and security configurations

Support TCP/IP networking, routing, switching, VPN, firewall, and connectivity issues

Support backup and disaster recovery solutions

Support Cisco ASA, Meraki firewalls, VPNs, and security solutions

Use systems management and monitoring tools

Use AI-based productivity and engineering tools, including Thread, to assist with ticket review, documentation, troubleshooting, scripting support, diagnostics, standard operating procedures, research, and technical process documentation

Write, organize, and maintain clear documentation

Follow company policies, procedures, and service protocols

Maintain strong client service and professional communication

Requirements

Minimum of 5 years of paid experience in a Systems Engineer, MSP Engineer, Infrastructure Engineer, Escalation Engineer, or similar role

Strong Microsoft 365 / Office 365 experience

Strong Azure or cloud infrastructure experience

Experience with Windows Server, Active Directory, Group Policy, and identity/security administration

Experience with virtualization, preferably Hyper-V

Networking fundamentals, including TCP/IP, VPNs, firewalls, and network troubleshooting

Experience with backup and disaster recovery tools

Ability to resolve escalated support issues

Ability to contribute to projects and implementation work

Strong written and verbal communication skills

Ability to explain technical solutions to non-technical clients

Strong documentation skills

Resourceful, responsive, and detail-oriented

Excellent customer-service mindset and can do attitude

Team player with a positive, professional approach

Reliable transportation

Ability to pass a background check

Comfortable adopting and using AI-powered tools as part of daily workflow

Preferred Qualifications

MSP experience

ConnectWise experience

Datto experience

Cisco, Meraki, VMware, Dell, Microsoft, or related certifications

Azure, AWS, or broader cloud platform experience

Microsoft Intune, Conditional Access, and compliance policy experience

Security-focused infrastructure experience

Experience in project implementation, professional services, or client infrastructure upgrades

Bachelor s degree in a related discipline or equivalent experience

The projected hourly range for this position is $110-120k annual salary.

On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.