Tech Support Manager

Intwine Connect is a rapidly growing, emerging technology company offering an industry leading smart office solution uniquely suited for the small and medium business market. Intwine integrates Telecom, IT and IoT products and services into a unified, cost effective, easy to use, smart office solution that enables small business owners to improve operational efficiency, profit margins, customer satisfaction, and brand value.

The Tech Support Manager Position

Intwine Connect’s Tech Support Manager leads and oversees the organization’s technical support function, ensuring exceptional service delivery across VoIP, Fixed Wireless Access (FWA), IoT, and managed connectivity solutions. This hands-on leadership role manages daily support operations, including customer escalations, technical troubleshooting, onboarding, and service delivery.

The Tech Support Manager serves as a key contributor to the organization’s growth by developing support processes, mentoring team members, influencing technology decisions, and collaborating with engineering, sales, logistics, and leadership teams. This position plays a key role in building a scalable support organization capable of supporting nationwide deployments.

Preferred Experience, Qualifications & Abilities

• 5+ years of experience in technical support, network operations, telecommunications, MSPs, or related technology environments
• Strong knowledge of networking fundamentals (LAN/WAN, VPN, DHCP, NAT, routing), cellular connectivity (4G/5G), VoIP/SIP communications, and managed networking solutions.
• Experience supporting VoIP systems, SIP-based communications, hosted voice platforms, and cellular connectivity technologies including 4G/5G solutions
• Ability to manage multiple priorities and work effectively both independently and collaboratively in a fast-paced environment
• Experience supporting multi-site retail, restaurant, industrial, or franchise environments is a plus

Compensation & Benefits for the Tech Support Manager Position:

Rewards for this position include a competitive salary, paid time off, a flexible hybrid work environment, and the opportunity to participate in medical, dental, and vision benefits. Additionally, Intwine Connect provides Company-paid life insurance, AD&D, short-term and long-term disability coverage. This position offers flexibility to work remotely with expected presence in the Warren, OH office one to two days per week.

The Recruiting Process for the Tech Support Manager Position:

The recruiting process will include a mixture of phone and in-person interviews, candidate assessments, and a pre-employment background check and drug test. The process is designed to ensure candidates are aligned with the Company's long-term goals, culture, and commitment to customer success.

Intwine Connect is an Equal Opportunity Employer!