SUPPORT ENGINEER

Netpoleon Solutions is a well-established IT Security and Network Company recently acquired by Macnica Inc – a US 5.5 Billion Dollar Revenue company. With offices in Singapore, Australia, Cambodia, India, Indonesia, Malaysia, Myanmar, New Zealand, Philippines, Thailand, Vietnam and parent company in Japan and US, we are now inviting individuals that have strong skills and knowledge in IT Security to join us. You will be able to embark on an exciting career, as we pursue our strategic expansion.

Working Hours: 9am to 6pm, Mon-Fri

Job Title

Support Engineer

Primary Functions

• To provide high-quality technical and maintenance support for the products that Netpoleon Solutions distributes.
• To ensure that clients get the best support they need
• To resolving escalated customer complaints without the need for team lead intervention
• To document troubleshooting and problem resolution steps
• To participate and provide training to customers when required

Requirements

• Quick and keen to learn new technologies
• Resourceful, creative, independent and able to work well in a team
• Action and customer oriented
• Takes initiative and adheres to deadlines
• Taking ownership of technical issues, and working with our Principal to resolve more advanced issues when necessary.
• Good written and verbal skills; excellent phone manner.
• Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, SMTP email.
• Good troubleshooting skills.
• Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.
• With CyberArk Solution experience preferred
• Experience with Checkpoint, Barracuda, WatchGuard and other firewalls
• Comply to Company Information Security Standards

Additional Requirement (add Advantage)

• Networking products like routers, switches, L4/L7 load balancer.
• Operating and Virtual system like Windows server/PC, VMware, VirtualBox, Linux, MacOS.
• Security products like firewall, IDS/IPS, Anti-Spam, Anti-Malware, Proxy Server, hard disk and media encryption.
• System knowledge:
• Authentication methods (RSA Securid, Smart cards, Tokens, Radius, LDAP
• In depth Operating systems, Microsoft Windows server, Unix (including Linux and Solaris)
• Programming\Scripting languages
• Networks, Firewalls, Proxy servers, Sniffers
• Domain controllers
• Configure and troubleshoot Network Load Balancer such as Brocade appliance.
• Configure router configurations using Brocade, Cisco and Juniper hardware
• Routing experience with a least 2 of the following protocols: OSPF/RIP/BGP/MPLS
• Thorough understanding of TCP/IP call setup, teardown and trouble-shooting with protocol analyser
  

Candidates with the following certification and / or hands-on experience in the following will be particularly advantageous:

• Check Point CCSE, Cisco CCNA/CCNP, Brocade BCNE/BNCP/BCLE/BCLP.
• HP Tipping Point, ArcSight, Brocade, CyberArk Solution, WatchGuard.

Other Information

• Working hours: 9am to 6pm, Mon-Fri
• Salary will commensurate with qualifications and experiences

Interested candidates, please apply via the “Apply Now” button below. We regret that only shortlisted candidates will be notified.

Apply Now