Engineer, Professional Services

We are looking for a candidate that will develop and deploy client centered solutions and enhance our service catalog for clients based in the financial services & healthcare industries. With a keen interest in industry standards, best practices and emerging trends, the candidate will provide and deliver solutions that are tailored to our clients’ needs while also being robust, repeatable, and embraced throughout the organization.  

Responsibilities (including, but not limited to the following): 

• Handling complex technical project tasks, project issues and initial troubleshooting for clients.
• A client facing role with occasional in person visits to client sites.
• Configuration and troubleshooting of servers and networks.
• Configuration and migration of Cloud Services.
• Management of small and medium sized projects.
• Provide technical advice on planning and scoping calls.
• Help achieve department goals by hitting personal KPI targets.
• Some international travel and on-call requirement.
• Some evening shifts, Working from Home.
• Documentation of internal processes and guides

• Technical implementation and troubleshooting
• History troubleshooting and/or installing IT infrastructure at a senior level
• Configuration of Windows Servers
• Configuration & deployment of Microsoft products
• Configuration of AI and DLP preferred
• Networking – configure firewalls, managed switches, TCP/IP and protocols

• Strong technical skills with public cloud technologies, Azure specifically
• Minimum 2-3 years’ experience in a system engineering role 
• Certifications preferred (AI, Azure Expert, MCSE, VCP, CCP)
• MSP experience preferred
• Must be able to work EST hours

• Part of a team of experienced technicians that challenge, support and mentor each other
• Exposure to diverse array of technologies & opportunities to further technical education through online courses and certificate reimbursement 
• Competitive compensation & robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO