Operations Engineer

OVERALL ROLE

The CSIM Operations Engineer provides local and regional support for Regional Operations

Manager in the day-to-day operation of APAC CSIM team

Major Responsibilities

• Oversee the daily operations of the comms rooms, including monitoring,

maintenance, and troubleshooting of IT equipment like servers, network equipment,

and other critical infrastructure.

• Manage comms room capacity, including tracking and forecasting power, cooling,

rack space, loading, and network port utilization to support current and future

infrastructure needs. Collaborate with IT and facilities teams to optimize layout and

resource allocation.

• Collaborate with client IT teams to fulfil IT hardware requests including IT

equipment patching, rack and stack, installation and decommissioning, migration

and refresh. Preparing the change requests, permits and other required

documentations for the requests.

• Manage and escort the Vendors. Supervise and organize the works schedule for

vendors and verify their work to meet client standards.

• Ensure the physical security and environmental conditions of the comms rooms are

maintained, including temperature, humidity, and power supply.

• Manage and document comms room inventory, including hardware, software, and

network components using software like Patch Manager according to the vendors

reports.

• Respond to and resolve technical issues and incidents in a timely manner, providing

support to client teams as needed.

• Develop and maintain operational procedures and documentation for comms room

activities.

• Ensure compliance with client policies, industry standards, and regulatory

requirements related to comms room operations.

• Participate in disaster recovery planning and execution to ensure client business

continuity.

• Stay updated with the latest industry trends and technologies to continuously

improve comms room operations.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a

related field.

• Proven hands-on experience in server room or data centre operations, and ability to

perform all IT hardware requests.

• In-depth knowledge of cabling standard and cable management in data centre.
• Knowledge in using all standard cable testers used in data centers (e.g., Fluke

Networks, VIAVI , or comparable tools) to verify and certify copper and fiber cabling

integrity.

• Thorough understanding of building services design and engineering management
• Strong sense of technical services continuity, awareness of risks and impact of daily operations.
• Strong troubleshooting and incident handling skills and ability to follow technical

procedures accurately.

• Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions
• Provide oversight to improve service levels
• Ability to support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, and closing associated tickets.
• Strong written, verbal, and interpersonal communication skills with English and local language(s), while Cantonese and Mandarin language skills are advantageous.

Desirable

• Microsoft / Linux / UNIX certification and/or administration experience.
• Network certification - CCNA, Network+.
• Data Center related certification - CDCP/S/E, CDCMP/TP., CompTIA A+, MCSE)

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements

People Management and Team Leadership – ‘I am a Team Player’

• Ability to deliver requirements through a remote matrix-reporting team effectively, promoting open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I Am Proactive’

• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis
• Provide oversight to improve service levels. Train, mentor, and suggest improvements/modifications to training programs

Problem Solving & Strategic Thinking – ‘I am Innovative’

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Attention to detail
• Strives for compliance while being agile to adapt to business needs and change
• Natural communicator who enjoys engaging at all levels
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/cultures

KEY STAKEHOLDERS

Client Representatives

REPORTING TO

Operations Manager

Indirect report to the APAC Regional Engineering Director