Headway
Builtin · Indexed 2026-08-07
Scheduling Lead, Workforce Management
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Indexed description
Headway Scheduling Lead, Workforce Management An Hour AgoSaved Remote USA 99K-146K Annually Mid level 99K-146K Annually Mid levelConsumer Web • Healthtech • Professional Services • Social Impact • SoftwareOwn and publish enterprise contact-center schedules in Verint, manage rosters and headcount across internal and BPO teams, reconcile scheduled vs. invoiced hours, handle exceptions and intraday adjustments, drive quarterly scheduling optimization and policy, and govern AI-assisted scheduling drafts to improve staffing efficiency and agent wellbeing.Top Skills: Ai-Assisted SchedulingAspectNice IexPlayvoxVerint
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