Operations Engineer

工作职责:

OVERALL ROLE

The CSIM Operations Engineer provides local and regional support for Regional Operations

Manager in the day-to-day operation of APAC CSIM team

Major Responsibilities

• Oversee the daily operations of the comms rooms;including monitoring;

maintenance;and troubleshooting of IT equipment like servers;network equipment;

and other critical infrastructure.

• Manage comms room capacity;including tracking and forecasting power;cooling;

rack space;loading;and network port utilization to support current and future

infrastructure needs. Collaborate with IT and facilities teams to optimize layout and

resource allocation.

• Collaborate with client IT teams to fulfil IT hardware requests including IT

equipment patching;rack and stack;installation and decommissioning;migration

and refresh. Preparing the change requests;permits and other required

documentations for the requests.

• Manage and escort the Vendors. Supervise and organize the works schedule for

vendors and verify their work to meet client standards.

• Ensure the physical security and environmental conditions of the comms rooms are

maintained;including temperature;humidity;and power supply.

• Manage and document comms room inventory;including hardware;software;and

network components using software like Patch Manager according to the vendors

reports.

• Respond to and resolve technical issues and incidents in a timely manner;providing

support to client teams as needed.

• Develop and maintain operational procedures and documentation for comms room

activities.

• Ensure compliance with client policies;industry standards;and regulatory

requirements related to comms room operations.

• Participate in disaster recovery planning and execution to ensure client business

continuity.

• Stay updated with the latest industry trends and technologies to continuously

improve comms room operations.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Qualifications & Skills

• Bachelor’s degree in Computer Science;Information Technology;Engineering;or a

related field.

• Proven hands-on experience in server room or data centre operations;and ability to

perform all IT hardware requests.

• In-depth knowledge of cabling standard and cable management in data centre.
• Knowledge in using all standard cable testers used in data centers (e.g.;Fluke

Networks;VIAVI ;or comparable tools) to verify and certify copper and fiber cabling

integrity.

• Thorough understanding of building services design and engineering management
• Strong sense of technical services continuity;awareness of risks and impact of daily operations.
• Strong troubleshooting and incident handling skills and ability to follow technical

procedures accurately.

• Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions
• Provide oversight to improve service levels
• Ability to support Service Management and related processes (e.g.;Service Request;Incident;Change) by creating;updating;and closing associated tickets.
• Strong written;verbal;and interpersonal communication skills with English and local language(s);while Cantonese and Mandarin language skills are advantageous.

Desirable

• Microsoft / Linux / UNIX certification and/or administration experience.
• Network certification - CCNA;Network+.
• Data Center related certification - CDCP/S/E;CDCMP/TP.;CompTIA A+;MCSE)

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Ability to interact with a wide range of client staff;including senior levels
• Ability to manage conflict and balance between client and firm requirements

People Management and Team Leadership – ‘I am a Team Player’

• Ability to deliver requirements through a remote matrix-reporting team effectively;promoting open;constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis
• Provide oversight to improve service levels. Train;mentor;and suggest improvements/modifications to training programs

Problem Solving & Strategic Thinking – ‘I am Innovative’

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical;proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Attention to detail
• Strives for compliance while being agile to adapt to business needs and change
• Natural communicator who enjoys engaging at all levels
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/cultures

KEY STAKEHOLDERS

Client Representatives

REPORTING TO

Operations Manager

Indirect report to the APAC Regional Engineering Director

任职条件:

Same as above