Senior Information Technology Engineer

This is the primary IT role within the company — you will be the main person responsible for the entire on-site IT infrastructure, with direct support from VNG's IT engineering team in terms of expertise, tools, and handling situations beyond your scope. This role is suitable for candidates who want real ownership of systems — not waiting for tickets from supervisors or seeking approval for every small step.

Core Responsibilities (Primary):

• Network & Security: Operate Routers, L2/L3 Switches, WiFi, Firewalls, and VPNs; troubleshoot complex issues, manage network security policies, and coordinate with ISPs.
• Server, Storage & Backup: Administer File Servers, Application Servers, and NAS systems; operate and regularly test backup and restore procedures.
• Microsoft 365 & Email: Administer Exchange, Teams, SharePoint, and Intune; ensure email deliverability (MX, SPF, DKIM, DMARC).
• Endpoint & ITAM: Standardize devices (imaging, deployment), operate Antivirus/EDR/DLP solutions, and manage the lifecycle of hardware assets and software licenses.

Extended Responsibilities (Secondary):

• Coordinate the implementation and operation of ERP systems and business applications; work with technical vendors.
• Operate and maintain camera systems, access control systems, and meeting room equipment.
• Provide IT Support according to ticketing processes and SLA requirements when needed.
• Develop SOPs, runbooks, infrastructure diagrams, and periodic reports for management.
• Requirements

Technical Skills — Required:

• Network: Strong knowledge of TCP/IP, VLAN, Routing, NAT, Firewall, and VPN. Proficient in Routers (DrayTek preferred), L2/L3 Switches, and WiFi Controllers.
• Server & Storage: Administration of Windows/Linux Servers, DNS, DHCP, and File/Print services. Hands-on experience with backup systems (Synology or equivalent).
• Microsoft 365: Proficient in Exchange, SharePoint, Teams, and Intune. Strong understanding of enterprise email administration and complete email DNS configuration.
• Endpoint & ITAM: Advanced troubleshooting of hardware/software issues; experience with imaging, deployment, and IT asset management.
• ITSM / ITIL: Understanding of IT service management processes; experience managing tickets and ensuring SLA compliance.

Experience:

• 3–5 years of experience in IT Infrastructure, System Administration, or IT Operations within an enterprise environment.
• Experience serving as the primary IT contact or working in a Managed Service / IT Outsourcing environment — able to work independently and make technical decisions without detailed supervision.
• Experience supporting environments with 100+ users is an advantage.
• Additional Skills (Nice-to-Have): Virtualization (Hyper-V/VMware) · macOS · Scripting (PowerShell/Bash) · Email migration experience · New office setup · Camera/Access Control systems · Vendor contract review.
• Education: College or Bachelor's degree in Information Technology or a related technical field.