Network Operations Center Engineer

ProValTechnologies is a mastermanaged services provider(MSP). Our forte ismanaged services, and we partner with some of themost successful and innovative IT Service providers to provide them with 24x7 network operations center (NOC) support, and remote infrastructure management across leading technology platforms.

The company is driven by our core values (reflected by our name) and provides an excellent learning platform and career path to its employees. A culturedriven by excellence in service delivery, continuous innovation, and employee recognition, makes ProVal a great place to call home for professionals. Come and become a part of this experience, to fast-track your way to success.

Role Summary

The Network L2 Engineer will be responsible for supporting, managing, and troubleshooting enterprise network infrastructures, including multi‑vendor firewalls, switching, and wireless solutions. This role requires strong hands‑on experience with Fortigate, SonicWall, Palo Alto, Cisco Meraki, and Cisco ASA platforms, along with solid knowledge of Layer‑2/Layer‑3 networking and wireless technologies. The engineer will handle escalations from L1, perform deep‑dive troubleshooting, and ensure network uptime and security.

Key Responsibilities

Firewall & Security Operations

• Configure, manage, and troubleshoot:
• Fortigate (FortiOS)
• SonicWall
• Palo Alto (PAN‑OS)
• Cisco ASA
• Cisco Meraki MX security appliances
• Create and modify security policies, NAT rules, routing, and access control.
• Monitor and analyze firewall logs and system alerts to identify security threats.
• Configure and troubleshoot VPNs:
• IPSec Site‑to‑Site
• SSL VPN / Remote Access
• Perform firmware upgrades, backup/restore configurations, and apply patches.

Routing & Switching

• Configure and support Layer‑2/Layer‑3 switches (Cisco/Meraki/HP/Other vendors).
• Manage VLANs, STP, Trunking, port‑channeling/LACP, inter‑VLAN routing.
• Perform root‑cause analysis for network outages, loops, and bottlenecks.
• Troubleshoot routing issues (static routes, OSPF, BGP—basic preferred).

Wireless Infrastructure

• Manage enterprise wireless networks including:
• Access Points (APs)
• Wireless LAN Controllers (WLCs)
• Meraki Wireless Dashboard
• Troubleshoot wireless connectivity, authentication, roaming, and performance issues.
• Ensure optimal RF coverage and apply wireless best practices.

NOC & Operational Support

• Act as the L2 escalation point for network incidents.
• Monitor network health and performance using NMS tools (PRTG, SolarWinds, Zabbix, etc.).
• Perform scheduled maintenance and preventive checks.
• Work with ISPs to resolve WAN, MPLS, ILL, and broadband issues.

Documentation & Compliance

• Maintain updated network diagrams, configurations, and SOPs.
• Prepare RCA (Root Cause Analysis) for major incidents.
• Follow ITIL processes—Incident, Change, and Problem Management.

Required Skills & Competencies

Technical Skills

• Strong hands‑on experience with:
• ✔ Fortigate
• ✔ SonicWall
• ✔ Palo Alto
• ✔ Cisco ASA
• ✔ Cisco Meraki
• Solid understanding of:
• Routing & Switching
• DHCP, DNS, NAT, ACLs
• VPN technologies
• Wireless standards and controllers
• Familiarity with logging/monitoring systems and packet analysis tools (Wireshark).

Soft Skills

• Strong troubleshooting and analytical thinking.
• Excellent communication—able to interact with clients and internal teams.
• Ability to work in a fast-paced, high‑pressure environment.
• Good documentation habits and process discipline.

Qualifications

• Bachelor’s degree in IT/Computer Science/Electronics or equivalent.
• 2–5 years of experience in network operations (L2 level).
• Preferred certifications:
• Fortinet NSE 4/5
• Palo Alto PCNSA / PCNSE
• Cisco CCNA / CCNP
• SonicWall CSSA
• Meraki CMNA

Work Conditions

• Rotational shifts or 24x7 support (optional—customize as needed).
• Availability for on‑call support during major incidents.
• Work model: Work from office