Senior Information Technology Specialist

we are currently looking for a Technical Support Senior Specialist to deliver high-quality end-user support, manage day-to-day IT operations, and ensure the stability and availability of corporate systems.

This role will act as an escalation point for complex issues, provide hands-on support across hardware, software, networks, and Microsoft 365, and help drive continuous improvement within the IT support function.

Key Responsibilities

• Provide Level 1/2 technical support for desktops, laptops, applications, peripherals, and mobile devices.
• Handle support requests through tickets, email, phone, and other channels while meeting service expectations.
• Configure, deploy, image, and maintain end-user devices.
• Support Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive).
• Assist with identity and access management (Azure AD/Entra, MFA, group policies, user lifecycle).
• Provide first-line network troubleshooting support (Wi-Fi, switches, access points, VPN, printers).
• Coordinate with vendors for repairs, replacements, and warranty cases.
• Maintain IT asset tracking and documentation.
• Participate in after-hours/on-call rotation as needed.
• Contribute to incident management, root-cause analysis, and service desk improvements.
• Ensure adherence to IT policies, standards, and security practices.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field.
• 5–8 years of experience in IT support / IT operations.
• Strong Windows OS and endpoint support experience.
• Good understanding of basic networking concepts and troubleshooting.
• Experience in hybrid or cloud-connected environments is a plus.
• Certifications are a plus (ITIL, Microsoft, Network+, CCNA).

Key Skills

• Strong customer service mindset.
• Excellent troubleshooting and communication skills.
• Ability to prioritize and manage multiple requests in fast-paced environments.
• Solid documentation habits and structured problem-solving.