Infrastructure Manager

We are looking for an experienced Infrastructure Manager to lead the performance, reliability, governance, and continuous improvement of infrastructure services supporting a dedicated managed-services client.

This senior leadership role oversees Systems, Microsoft Azure, Network, and Datacenter teams, leading architects and team leads while ensuring secure, resilient, supportable, and high-performing infrastructure aligned with business priorities, contractual commitments, and customer expectations.

What You'll Do

• Lead the operational performance, technical governance, reliability, and continuous improvement of the Systems, Azure, Network, and Datacenter teams.
• Lead and develop architects, team leads, and infrastructure engineers through coaching, performance management, development plans, cross-training, succession planning, certification goals, and hiring and retention initiatives.
• Ensure infrastructure SLAs, KPIs, availability targets, service commitments, operational standards, and customer satisfaction objectives are achieved.
• Govern the 24x7 on-call and escalation model and lead major incidents and complex escalations, coordinating technical teams, vendors, service management, and client stakeholders through service restoration.
• Drive problem management, root cause analysis, corrective and preventive actions, and follow-through for recurring incidents and major service failures.
• Review infrastructure architecture, engineering plans, operational changes, technical risks, lifecycle concerns, capacity constraints, dependencies, and remediation strategies.
• Oversee infrastructure security, vulnerability remediation, patching, audit findings, compliance, backup, recovery, disaster recovery, monitoring, availability, capacity, technical debt, documentation, and operational readiness.
• Partner with Service Delivery and Project Management teams on service reviews, QBRs, executive communications, resource planning, technical delivery, dependencies, risks, and project transitions into steady-state operations.
• Identify and justify requirements for tools, hardware, licensing, support, capacity, resilience, and technology refresh, providing recommendations for client evaluation and approval.
• Establish infrastructure standards, governance mechanisms, operating procedures, escalation models, ownership matrices, dashboards, documentation, and service improvement plans.
• Drive automation, observability, standardization, proactive maintenance, capacity planning, and measurable reductions in recurring operational issues.

What We're Looking For

• Significant experience leading enterprise infrastructure operations, technical teams, or managed-services environments.
• Advanced understanding of infrastructure operations across Microsoft Azure, systems, networks, datacenters, virtualization, storage, backup, identity, monitoring, and disaster recovery.
• Strong experience with Azure and hybrid infrastructure, including governance, compute, storage, networking, identity, monitoring, backup, resiliency, and operational management.
• Strong knowledge of datacenter technologies, including VMware or Hyper-V, Windows Server, Linux, SAN/NAS storage, clustering, high availability, capacity, and lifecycle management.
• Strong knowledge of enterprise networking, including LAN, WAN, routing, switching, firewalls, load balancing, VPN, ExpressRoute, segmentation, DNS, DHCP, and hybrid connectivity.
• Advanced knowledge of ITIL and IT Service Management, including incident, major incident, problem, change, configuration, capacity, availability, service continuity, and continual improvement management.
• Experience managing 24x7 operations, on-call governance, escalations, service restoration, RCA, corrective and preventive actions, and operational communications.
• Strong understanding of infrastructure security, including vulnerability remediation, patch compliance, hardening, audit findings, risk tracking, and remediation evidence.
• Ability to challenge technical designs, identify architecture and operational risks, assess trade-offs, and translate technical debt, obsolescence, capacity constraints, and service risks into business impact and investment recommendations.

Technical Experience & Certifications

• Microsoft Certified: Azure Solutions Architect Expert or equivalent Azure experience.
• Microsoft Certified: Azure Administrator Associate or Windows Server Hybrid Administrator Associate.
• ITIL Foundation, ITIL Managing Professional, or equivalent service management certification.
• Cisco, VMware, Fortinet, Palo Alto Networks, or equivalent infrastructure certifications.
• TOGAF, PMP, Scrum, or equivalent architecture and delivery certifications.
• Experience with Azure Arc, Azure Monitor, Infrastructure as Code, automation, observability, and modern hybrid operations platforms.

What You Bring

• Visible and accountable leadership with strong technical credibility and operational judgment.
• Ability to make calm, structured decisions during high-impact situations.
• Strong communication skills with engineers, managers, clients, vendors, and executives.
• Proven ability to develop high-performing technical leaders through coaching, delegation, feedback, and succession planning.
• Ability to balance reliability, security, customer impact, technical quality, supportability, time, and cost.
• Strong collaboration, ownership, integrity, professionalism, and customer-service mindset.
• Ability to drive standardization, automation, documentation discipline, cross-functional collaboration, and continuous improvement.

Language Requirements

• English: Professional proficiency, with the ability to lead technical and management-level discussions and produce structured business communications.
• Portuguese: Professional proficiency is highly desirable.