Customer Service Advocate

Optum Customer Service Advocate 40 Minutes AgoSaved In-Office Sugar Land, TX, USA 18-32 Hourly Junior 18-32 Hourly JuniorArtificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • AnalyticsProvide phone-based member support for benefits, eligibility, claims, financial accounts and care coordination. Resolve inquiries on first call, navigate multiple systems and websites, schedule appointments, educate members on plan use, and encourage self-service. Requires strong computer navigation, compassionate communication, and adherence to training and schedule requirements.Top Skills: Automated Database Management SystemsExcelMicrosoft PowerpointMicrosoft WordMyuhc.ComUnitedhealth Group WebsitesWindows PcWired High-Speed Internet (Cable/Dsl/Fiber)