Care Specialist (Overnight Hours)

Empathy Care Specialist (Overnight Hours) YesterdaySaved Remote or Hybrid Alaska, USA 20-23 Hourly Entry level 20-23 Hourly Entry levelFintech • Healthtech • HR Tech • Information Technology • Financial Services • TelehealthProvide empathetic overnight phone and live chat support to families navigating loss and major life events. Handle inbound calls, live chats, care plans, resource/vendor research, account requests, and documentation. Maintain knowledge base, meet SLAs, escalate appropriately, and contribute to product and training improvements while working independently during fixed overnight shifts.Top Skills: Google SuiteSlackZendesk