Customer Success Manager

Wise Customer Success Manager 5 Hours AgoSaved Hybrid Austin, TX, USA 72K-98K Annually Senior level 72K-98K Annually Senior levelFintech • Mobile • Payments • Software • Financial ServicesManage operational strategy and execution for a portfolio of enterprise banking and fintech partners. Drive volume retention, operational performance, incident response, and data-driven improvement initiatives. Lead cross-functional work with Account Management, Product, Engineering, Compliance, and Legal to unblock growth, influence product roadmaps, and deliver scalable API-based solutions. Own business reviews, success plans, partner relationships, and operational metrics to reduce defects, improve transfer success, and ensure long-term partner satisfaction.Top Skills: AchAPIsRtpWebhooksWire