Field Application Engineer

We are looking for: Field Application Engineer

Job Description:

• Independently handle complex software and hardware technical support for 2G/3G/4G/5G, MmWave, CAT-M, NB-IoT, GNSS, and Wi-Fi modules.
• Take ownership of platform-specific technical issues, coordinating communication with customers and internal teams to drive issue resolution and process optimization.
• Provide technical support to customers during evaluation, design-in, integration, testing, and production phases.
• Analyze customer issues, reproduce them in the laboratory when necessary, and collaborate with R&D and Product teams to identify root causes and deliver timely solutions.
• Provide on-site technical support, including troubleshooting customer issues and coordinating communication between internal and external stakeholders.
• Prepare and deliver product demonstrations, technical presentations, and training sessions for customers, distributors, and internal teams.
• Create and maintain application notes, test reports, and technical support documentation. Monitor field issues, identify trends, and communicate customer feedback to internal teams.
• Mentor junior engineers and share technical knowledge and best practices within the team.
• Partner closely with Sales, Product Management, and Engineering teams to ensure successful customer projects and communicate market requirements.
• Perform other duties as assigned in accordance with business needs and the scope of the position.

Requirements and preferable skills:

• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications, or a related technical field.
• 3–5 years of professional experience in Field Application Engineering, technical support, embedded systems, wireless communications, or IoT technologies.
• Good understanding of cellular communication technologies, including LTE, 5G, LPWA, CAT-M, NB-IoT, GNSS, and Wi-Fi.
• Experience supporting hardware and software integration, debugging, and troubleshooting of embedded or wireless communication products.
• Familiarity with AT commands, serial communication tools, firmware upgrades, and module configuration.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Excellent communication and customer-facing skills.
• Fluent in English.
• Willingness to travel for customer support when required.

What do we offer:

• International environment and unique culture: we communicate openly with each other, assess ourselves honestly, and enjoy working as a team.
• Foster "on the job" learning: we invest in the development of our employees and support continuous professional growth.
• A profit share scheme: in addition to your annual salary, you'll receive a profit share based on the company's success in the previous year.
• Other benefits: social and employee events, including annual team building, a modern office, the opportunity to work on cutting-edge IoT technologies and innovative projects, private medical insurance, and other benefits.

Only shortlisted candidates will be contacted!