Senior NOC Technician Cisco Network Operations

Hiring Organization: Rose International

Position Number: 505096

Industry: Government

Job Title: Senior NOC Technician Cisco Network Operations

Job Location: Lawrenceville, GA, USA, 30046

Work Model: Onsite

Shift: Monday-Friday (8AM-5PM); up to 40 hours/week

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 14

Min Hourly Rate($): 40.00

Max Hourly Rate($): 45.00

Must Have Skills/Attributes: CCNA, Cisco, Network Administration, Network Administrator, Network Design, NOC, Routers, Switches

Experience Desired: Experience in a NOC or enterprise IT operations environment (2-4 yrs); Familiarity with Cisco Enterprise Networks and Cisco Command Line (3 yrs); Deep understanding of TCP/IP, VLANs, ACLs, EIGRP, OSPF, NAT, and multicast (3 yrs); Configuration and troubleshooting of Cisco routers/switches: 2900, 3800, 3900 routers (3 yrs); Experience with Cisco Wireless LAN Controllers and wireless networks on a large scale (3 yrs); Familiarity with SNMP, NetFlow/sFlow, Wireshark/tcpdump (3 yrs); Experience with SD-WAN, MPLS, and VPN (IPSec/SSL) (3 yrs)

Required Minimum Education: Associate’s Degree

Preferred Education: Bachelor’s Degree

Preferred Certifications/Licenses: CCNA, CompTIA Network+

**C2C is not available**

Job Description

Required Education:

• Associate’s degree in IT, Computer Science, or equivalent hands-on experience

• Bachelor’s degree in IT, Computer Science, or equivalent hands-on experience

• Networking: CCNA, CompTIA Network+

• Experience in a NOC or enterprise IT operations environment (2-4 Years)
• Familiarity with Cisco Enterprise Networks and Cisco Command Line
• Familiarity with ITIL-based incidents, problems, and change management

• Deep understanding of TCP/IP, VLANs, ACLs, EIGRP, OSPF, NAT, and multicast
• Configuration and troubleshooting of Cisco routers/switches: 2900, 3800, 3900 routers; 2900, 3500, 3700, 9200, 9300, 9500, IE2K/4K/5K series switches
• Experience with Cisco Wireless LAN Controllers and wireless networks on a large scale
• Familiarity with SNMP, NetFlow/sFlow, Wireshark/tcpdump
• Experience with SD-WAN, MPLS, and VPN (IPSec/SSL)
• Knowledge of Layer 1–4 troubleshooting and infrastructure design for 50+ site environments

We are seeking a highly skilled and technically proficient NOC Technician to support Tier 1–2 network, systems, and cloud infrastructure operations in a mission-critical 24x7x365 environment. You will be responsible for the proactive monitoring, troubleshooting, and resolution of issues impacting a large-scale LAN/WAN architecture across over 100 countywide sites, including core IP networking, virtualization platforms, hybrid cloud environments (AWS, Azure, GCP), and SaaS integrations. This role includes hands-on support of routers, switches, firewalls, wireless infrastructure, and various connected devices. You will also manage escalations, execute standard changes, and contribute to documentation and continuous improvement.

Job Responsibilities

Infrastructure Monitoring & Incident Response:

• Monitor enterprise infrastructure using tools such as SolarWinds, Cisco Catalyst Center, Cisco ISE, Palo Alto Panorama, etc.
• Triage and respond to system-generated alerts and logs across network, server, and cloud environments
• Perform root cause analysis (RCA) and escalate to Tier 2/3 engineering teams as necessary

• Configure and support LAN/WAN connectivity for user devices (PCs, VOIP phones, printers, IoT, card readers, body-worn cameras)
• Troubleshoot and maintain DHCP reservations, DNS configurations, firewall rules, ACLs, and VLAN assignments
• Maintain connectivity between internal systems, cloud resources, and remote users (VPN, NetMotion, IPsec/SSL)

• Block malicious IPs in real-time per InfoSec team guidance
• Manage VPN access for county employees and third-party vendors
• Support physical security infrastructure (cameras, intercoms) across 100+ sites using Avigilon

• Perform cabling verification and troubleshooting for network patching
• Use tools such as Fluke DTX testers to validate copper and fiber connections
• Coordinate with low-voltage cabling vendors for installations and escalations

• Use TeamDynamix Service Management for ticket handling and workflow tracking
• Maintain NOC SOPs, technical documentation, and operational runbooks
• Participate in on-call rotations and after-hours emergency support
• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).