Network Operations Center (NOC) Operator

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking "NMC Operator” to be part of our successful team in our “Mobile-Fixed Core / IP / Access / IT NOC Department”.

You have a challenging mission for:

Undertaking the activities for the correct operation, fault management and relevant actions foreseen by the procedures to solve the problems of the entire network during the 24-hrs supervision.

What will you do:

• Receive, analyze and resolve/escalate any raised problem concerning customer complains or other kind of network failure or outage.
• Act as the primary interface of the Network Management Centre for intra-departmental and external communications.
• Execute planned tasks as required by NMC management.
• Make use of the Corrective Trouble Ticketing System, in order to inform involved parties on Network Faults.
• Escalate Faults among NOVA technical Departments and external providers/vendors and follow up the progress for the timely fault resolution.
• Receive, analyze and resolve or escalate trouble tickets from Performance monitoring platforms.
• Inform Customer Service of problems in the network leading to service outages.

What will you get:

• Wellness programs to keep yourself fit.
• Mobile voice and data to talk.
• Discounts on Nova Fixed / Mobile / TV for you, friends, family.
• Private Insurance program to check up your health
• Toddlers allowance to daycare your kids