Network Specialist

Responsibilities:

Technical

• Perform detailed trouble analysis (remote testing, fault isolation, and resolution) for IP network elements using logs, alarms, operational metrics and tools
• Perform break fix activities due to network failures. (due to any of the following: hardware, software, and firmware upgrades, network element commissioning, and product change upgrades).
• Conduct preventive maintenance routines on IP network elements to maintain and improve network reliability.
• Implement service and network element changes as directed to ensure the smooth functioning of the network.
• Knowledge of core / distribution / access concepts and their troubleshooting and break/fix (includes NAT, GPON / DSLAMs, routing, hardware troubleshooting).
• Work with vendors for issues

Communications

• Work closely with team members to resolve network issues efficiently and effectively.
• Coordinate with on-site technicians who require assistance or are providing “hands and feet” support for IP network assurance tasks.
• Engage with stakeholders and team members to discuss network issues, troubleshoot details, and confirm resolutions
• Provide regular updates on issue progress, next steps, and any roadblocks.
• Maintain accurate documentation of all maintenance routines, changes, and incidents related to IP network assurance.
• Update corporate systems with real-time status updates, logs, and detailed information about ongoing issues and resolutions.
• Submit time and expense reports promptly.

Results or Outcomes:

• Work is completed within time constraints to meet defined quality standards, ensuring overall network reliability and customer satisfaction.
• Maintain clear communication standards with stakeholders through appropriate channels (phone, email, chat).
• Future-Ready Skills: A strong emphasis on AIOps, telemetry, and network automation (e.g., Python, Ansible).
• Proactive Mindset: A focus on continuous process improvement, root cause analysis, and reducing MTTR rather than just closing tickets.
• Modern Tooling: Clear expectations around using enterprise-grade ticketing (ServiceNow) and automated event correlation systems.

Qualifications:

Education and Certifications

• Diploma in Telecommunications, Computer Science, Electrical Engineering, or a related field (equivalent combination of education and experience is acceptable).
• Industry Certifications (nice to have): (more imp than Bachelors
• Juniper Networks Certified Associate/Professional (JNCIA/JNCIP)
• Nokia Certification
• Cisco Certified Network Associate (CCNA) (Optional)
• Cisco Certified Network Professional (CCNP) (Optional)
• CompTIA Network+ (Optional)
• ITIL Foundation certification (Optional)

Technical Skills

• Strong understanding of IP network protocols such as OSPF, BGP, ISIS, segment routing, etc.
• Proven ability to isolate and resolve issues in LAN, MAN, and WAN environments.
• Familiarity with command-line interface (CLI) and GUI tools from vendors such as Juniper, Nokia etc
• Expertise in working with automated provisioning, network telemetry, circuit documentation, ticketing, and testing/dispatch systems.
• Able to understand IP networks using existing documentation and understanding of the system.
• Able to perform IP Surveillance activities without any assistance

Problem Solving and Decision Making

• Strong troubleshooting skills, with the ability to quickly identify problems and implement effective solutions.
• Self-motivated and capable of working independently with minimal supervision.
• Committed to continuous learning, including completing certifications and passing relevant exams.

Other Requirements

• Ability to follow and adhere to published work plans, processes, and procedures.
• Normal color vision to work with color-coded diagrams and tools.
• Willingness and ability to work in a shift-based environment, including evenings, weekends, and holidays.
• Excellent verbal and written communication skills, with fluency in English (French is an asset).
• Strong interpersonal skills to handle both positive and challenging customer interactions.
• Ability to work effectively in a fast-paced, collaborative team environment.
• Maintain performance under time constraints and in rapidly changing situations.

Security Requirements

• Must meet applicable security clearance requirements