Client Technical Specialist

With 15,000 talented professionals across the Asia Pacific, NCS is a leading AI Tech Services company that empowers clients with cutting-edge platforms, AI expertise, and digital resilience. We work across diverse industries, partnering with a robust ecosystem of global allies to transform technology services delivery and create real business impact.

As a proud subsidiary of the Singtel Group, NCS combines innovation with scale, bringing together the best of both worlds to serve our clients and drive meaningful change.

Are you ready to make an impact that spans borders?

We're seeking Client Technical Specialists to join Singtel Philippines while providing critical support to Singtel Singapore operations. This is your chance to be part of a regional team that connects people, businesses, and communities across the Singtel Group.

About the role:

• Act as Subject Matter Expert with extensive understanding of client’s network setup/design.
• Provide Technical Support for escalated incident from NOC engineers, troubleshooting and solving the issues.
• Provide and/or review configurations of complex changes, documenting all changes including and not limited to maintaining network documentation.
• Manage incidents to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
• Provide fault isolation and root cause analysis for technical issues.
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
• Review of technical documentation for training materials, manuals, troubleshooting guides, etc.
• Maintain clear and effective communication with customers, ensuring they are informed and satisfied with the technical support provided.
• Focal point for customers technical needs and serves as a trusted advisor by deeply understanding their network and aligning their needs with Singtel solution.

Requirements:

• Over 5 years of experience in similar support roles, working directly with large global customers and partners, as well as internal teams such as Day 1 (Implementation), Day 2 (Operations), Engineering, QA, and Product Management.
• Strong understanding of networking fundamentals (LAN/WAN, Routing/Switching, TCP/IP, Network Security).
• Experience in routing and switching technology, including MPLS IPVPN, Cloud Connect Solution, BGP, OSPF, etc.
• Experienced and familiar with networking products from Cisco, Juniper, Fortinet, and others.
• Hands-on experience in configuring and troubleshooting large-scale of networks.
• Experience working with at least one SD-WAN solution, such as Silverpeak, Cisco SD-WAN, VeloCloud, or Fortinet.
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar).
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Virtualization experience (AWS, Azure, VMWare, OpenStack) is a plus.
• Candidate having SD-WAN certification and/or CCIE/CCNP is a plus.
• Working experience in a managed service provider is a plus.
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required.
• Excellent written and verbal communication skills are required.