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Tata Consultancy Services Linkedin · Posted 5d ago

Voice Engineer

Gahanna

Linkedin
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Indexed description

Job Description

Must Have Technical/Functional Skills

  • Strong experience with Voice / VoIP management tools and processes
  • Strong knowledge and experience with Cisco Unified Call Manager
  • Good knowledge and experience with SBC technologies (Oracle)
  • Strong understanding of call recording systems (Nice)
  • Strong E911 experience
  • Good knowledge and familiarity
  • with Cisco UCS
  • Good experience with general networking technologies
  • Strong understanding with Microsoft Teams Calling
  • 3+ years of experience managing large call manager telephony environments

Roles & Responsibilities

  • Configure and enable Teams Phone System, policies, calling plans, and number assignments.
  • Work with SBCs (AudioCodes/Ribbon) for Direct Routing setup and testing.
  • Perform user cutovers from Cisco to Teams in coordinated migration waves.
  • Configure Teams call queues, auto attendants, voicemail, and routing policies.
  • Migrate and validate analog and specialty lines (gateways/intercom/paging).
  • Coordinate with carriers for number porting and PSTN transitions
  • Reconfigure or decommission Cisco voice gateways and SIP trunks postmigration.
  • Update routing tables, dial peers, E911 configurations, and failover paths.
  • Support coexistence scenarios during phased migration.
  • Provide L2/L3 troubleshooting during pilot and mass migration phases.
  • Identify issues in SBC routing, Teams policy conflicts, or device registration failures.
  • Handle escalations related to call quality, dropped calls, and network dependencies.
  • Create detailed SOPs, migration runbooks, rollback plans, and user guides.

Salary Range: $105,000 -$115,000 year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications: BACHELOR OF COMPUTER SCIENCE

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