IT Service Desk Technician

This position is responsible for providing IT service desk support for SDI & OmniSource users. Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work orders/resolutions.

• Answer the service desk phone lines and be a part of the weekly rotation for answering after-hours emergency calls.
• Log calls requesting technical assistance into the help desk software.
• Troubleshoot software & hardware issues and document resolutions.
• Assign work orders, follow up on status, and communicate status to users.
• Handle requests & verify requested information with managers, and track progress.
• Assist with installation and configuration of PC’s, laptops, and peripherals.
• Process New User Requests and Termination Requests.
• Support Retail equipment- ATM, printers, cameras, scale interface.
• Periodically travel to remote locations and assist other IT technicians.
• All other duties as required.
• Represent the company in a professional manner and provide excellent Customer Service

• Excellent problem-solving skills and work well in a team environment
• Positive attitude and highly motivated
• A team player with excellent communication skills
• Customer service oriented

• Associate degree or equivalent technical work experience.
• CompTIA Certifications A+, Security+, Network+, or Server+
• Knowledge of various versions of Microsoft Windows and Office required.
• Knowledge of Microsoft Active Directory and Exchange preferred.
• Timely communication and complying with policies and procedures required.
• The ideal candidate must be energetic, detail oriented, and organized.
• Flexible work schedule.