Support Technician l

Description

Why NHC?

At NHC, we “Put our Heart in Everything We Do!” We take pride in working together as a team in our family-oriented work environment. We provide a culture of excellence, recognition, empowerment, and fun. We offer professional growth opportunities along with competitive compensation wage increases based on performance. If you want this experience in your career, apply today!

Position: Support Technician I

Job Type: Full Time

Qualifications

• Education: Associate’s Degree in a technical discipline or equivalent work experience.
• Experience: Minimum of 1 year of Help Desk or IT Support experience preferred.
• Technical Proficiency:

• Strong knowledge of Microsoft and Adobe productivity suites, email systems, and ticketing software.
• Familiarity with Active Directory, network troubleshooting, and remote desktop tools is a plus.
• High degree of accuracy and organization in documentation and recordkeeping.
  

Flexible Schedule

Competitive Pay & Holiday Incentive Pay

Earned Time Off

Health, Dental, Vision, Disability and Life insurance

401k with generous company contributions

Tuition Reimbursement Opportunities

Advancement Opportunities

Support Technician I Position Highlights

• Respond promptly and courteously to Help Desk calls, emails, and tickets, ensuring each request is accurately logged and categorized
• Maintain precise and thorough documentation of all support activities, including troubleshooting steps, resolutions, and follow-ups, within the ticketing system.
• Provide user guidance and training on IT systems, tools, and best practices to reduce preventable support issues.
• Work closely with senior technicians, system administrators, and other IT team members to identify recurring issues and process gaps.

NHC Corporate Office

100 E Vine St.

Murfreesboro, TN 37130

If you are interested in working as for a leader in senior care, share NHC's values of honesty and integrity, and have a heart for the geriatric patient, please apply today and find out more about us at nhccare.com/careers/

We look forward to talking with you about this great opportunity. NHC is an Equal Opportunity Employer.