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Eagle Express Lines, Inc. Ph Linkedin · Posted 5mo ago

Technical Support Representative

Philippines

Linkedin
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Indexed description

TECHNICAL SUPPORT STAFF - iSolutions International Inc. and ITDepot Inc.

Qualification

  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
  • Basic knowledge of hardware, software, and networking
  • Strong troubleshooting and problem-solving skills
  • Good communication and customer service skills
  • Familiarity with operating systems (Windows, macOS, Linux)
  • Ability to work independently and in a team
  • Willingness to learn new technologies
  • Relevant certifications are a plus

Description

  • Provide first-line technical support to users via phone, email, or chat
  • Troubleshoot hardware, software, and network issues
  • Install, configure, and maintain computer systems and applications
  • Escalate complex issues to higher-level support when needed
  • Document incidents, solutions, and system changes
  • Assist with system updates, patches, and backups
  • Ensure security protocols and IT policies are followed
  • Deliver user training and guidance on basic technical issues
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