EDGE L2 Shift Engineer

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Title: EDGE L2 Shift Engineer

Location: Cebu, Philippines

Model of work: Onsite; 24/7 Shift (4-on / 4-off, 12 hrs)

Why Join Us?

Be part of our growing global operations team, supporting cutting-edge EDGE software and infrastructure. If you’re passionate about Linux, troubleshooting, and real-time support—this is your chance to make an impact.

What You’ll Do

• Provide L2 technical support via email, chat, and calls
• Monitor live environments and resolve incidents in real time
• Manage and support Linux & Windows servers
• Troubleshoot issues and escalate when needed
• Support deployments and cloud/store infrastructure
• Drive customer satisfaction while meeting SLA/OLA targets
• Collaborate with global teams and assist in onboarding new hires

What You Bring

• 1+ year experience in IT support (Linux-focused)
• Strong knowledge of networking (LAN/WAN, VPN, DNS, DHCP, Firewalls)
• Experience with monitoring tools (e.g., Grafana, Prometheus, Nagios)
• Exposure to cloud & containers (AWS, Azure, GCP, Docker, Kubernetes)
• Strong problem-solving skills and customer-first mindset
• Excellent English communication skills

Nice to Have

• Scripting (Bash, Python, PowerShell)
• Experience with file systems (ZFS, DRBD, Ceph, etc.)
• CouchDB or security-sensitive environments
• Interest in AI/ML technologies

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”