Technical Support Representative

Pay Rate: $22-24/hr on w2

Shift Requirements

• :All applicants must meet shift Requirements
• .Afternoon coverage as late as 6 - 8pm local time shift end
• .Weekend coverage every Sunday as a permanent shift

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Qualification

• s:Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environme
• ntResponsible for high quality end-user technical support, related to enterprise software and hardwa
• reAn understanding of technology and the ability to apply that knowledge to support all existing syste
• msProvides investigation, diagnosis, resolution and recovery for hardware/software proble
• msExcellent customer service skills requir
• edExcellent communication skills requir
• edTwo to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environme
• ntPreferred work experience in technical support role but not requir
• edRequired Education: High school diploma or GED with relevant work experien
• ceAbility to diagnose the cause of problems in a complex environment and to provide effective solutions quick
• lySelf motivated and ability to work on own initiative in a high pressure environme
• ntWilling to work variable shifts including evenings, weekends and public holida