PaCo Care Engineer

Job Description

Job Description

Care Engineer

Role : Operations Engineer/Care Engineer

JOB Details :- We are primarily looking for a resource with prior knowledge in troubleshooting Packet Core Nodes on Telco Clouds.

EXP Range :- 1 ~ 3 Yrs

• Minimum 1+ years in PACKET CORE nodes troubleshooting/Monitoring ( L1/L2 level )
• Strong Communication skills - Team handling skills - Analytical skills - Presentation skills."

Skills :-

• Candidate should have understanding of the Packet Core Solution./Nodes
• Should have good knowledge of 4G and 5G call flows, and overall understanding of latest technologies in the Telecom space including VOLTE, VoWiFi, loT etc.
• Should have understanding of the Cloud environment and understanding of how EPC solutions can be deployed over cloud.
• Candidate should have prior experience in deploying packet core nodes as Bare Metal Nodes/VNF's/CNF's.
• Prior experience in Linux, VMWare, Dockers & Containers, OpenStack, Openshift
• Working knowledge on Packet Core Nodes SGSN / MME, GGSN/EPG , PCRF /SAPC, ePDG/ WMG , 5G nsa /sa
• Working knowledge on Packet Core Nodes CMG, CMM, NRD will be an added advantage

Roles & Responsibilities :-

• Perform initial troubleshooting, log collection, and basic analysis of Packet Core nodes in 4G/5G environments.
• Monitor network health, alarms, and KPIs, and escalate issues as per defined processes.
• Assist in troubleshooting activities and support RCA preparation under guidance from L2/L3 teams.
• Support live troubleshooting sessions with onsite/offshore teams and assist in coordination between customer and internal teams.
• Handle basic communication for access, approvals, and coordination during troubleshooting activities.
• Perform log validation and post-checks after changes, fixes, or troubleshooting activities.
• Create and update incident/service tickets and track them until closure with support from senior teams.
• Assist in change implementation activities (MOP execution) under supervision.
• Support monitoring and troubleshooting of Packet Core nodes such as SGSN, MME, GGSN/EPG, PCRF/SAPC, ePDG/WMG, and 5G NSA/SA.
• Work with tools like Wireshark and system logs for basic issue identification and analysis.
• Collaborate with cross-functional (onsite/offshore) teams to ensure smooth operations and issue resolution.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
• Support translation/communication tasks (if required) for coordination with global teams.
• Gain exposure to processes like RCA, change management, and ticketing workflows.

Japanese Proficiency :- Native Level is not mandatory but business level is must.

Bilingual : Business Level English and Japanese.

NOTE :- Candidate will be working with Offhshore and Onsite Resources

Mandatory Skills: Telecom Telco Cloud Orchestrator .

Experience: 1-3 Years

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