NOC Service Desk Support

Job Title: NOC Service Desk Support (3rd Shift Midnight to 8am)

Location: onsite in Memphis, TN

Estimated Duration: Long term contract

Work authorization: any (candidate must be authorized to work in USA)

Job Description

Provide after-hours Service Desk support and perform Network Operations Center functions.

Responsibilities

• Monitor completion of daily job schedules, including Appworx / AppManager jobs supporting Customer Information Systems, Oracle E-Business Suite, and other applications.
• Monitor infrastructure health using tools such as SolarWinds, Lansweeper, Nagios, and Splunk.
• Oversee a wide range of information and network systems including telecommunications circuits, LAN/WAN environments, routers, switches, firewalls, servers, storage, backups, operating systems, and core applications.
• Perform routine systems testing and operational tasks such as patch installation, network connectivity checks, and script execution.
• Respond promptly to incidents, outages, and performance alerts.
• Troubleshoot and provide first-level support for PCs, laptops, printers, software, applications, and peripheral hardware.
• Log all issues in the Business Manager problem tracking system.
• Escalate issues to second-level support staff when necessary.
• Deliver professional and courteous service to all individuals contacting or visiting the Service Desk.

Requirements

• Minimum of 2 years experience in Computer Operations or a Network Operations Center (NOC).
• Minimum of 2 years help desk or service desk experience.
• At least 1 year of hands-on experience working with networking equipment.
• At least 2 years of Windows Server administration experience (Windows 2012, 2016, 2019, or 2022).
• Ability to work rotating night shifts between 4:00 PM and 8:00 AM.
• Experience providing remote support through virtual desktop tools.
• Broad experience with monitoring platforms and ticket management systems.

Mindtris, a minority women-owned enterprise, is at the forefront of digital transformation, technology excellence, and business growth solutions. Specializing in talent mobilization and innovation, we are dedicated to enhancing customer experiences across diverse sectors such as Information Technology, Telecommunications, Healthcare, Engineering, and the Public sector. With a focus on deploying top-tier talent and fostering innovation, we empower businesses to thrive and excel in a rapidly evolving digital landscape, helping them reach new heights of success.

Mindtris is committed to fostering workforce diversity and is proud to be an equal opportunity employer.