Telecommunications Analyst Senior

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What We Offer

At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.

About this role

Responsible for the design, administration, optimization, security, and lifecycle management of voice over internet protocol (VoIP) and related telecommunications platforms supporting academic, administrative, and public safety operations. Ensures service availability, redundancy, disaster recovery, and business continuity for voice and communications systems.

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We’d love to hear from you if you have the following:

Education and Experience:

• Bachelor’s degree in Information Technology, Telecommunications, Networking, or a related field
• Four years of related experience
• Equivalent combination of education and experience may be considered

Knowledge of:

• Microsoft Office Professional or similar application
• Session Initiation Protocol (SIP), call routing, dial plans, voice gateways, Private Branch Exchange (PBX)/soft-PBX platforms, and enterprise voice environments

Skilled in:

• Attention to detail while maintaining effective time and task management
• Mentoring team members to develop goal setting plans, share knowledge and experiences

Ability to:

• Express and present complex concepts and information in a manner easily understood by others
• Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service

Licenses, Registration, Certifications, or Special Requirements:

• Regular physical attendance required
• Participate in on-call support and scheduled after-hours maintenance as required to support critical infrastructure and ensure continuity of operations
• Valid Florida driver's license

Preferred, but not a must:

Education and Experience:

• Experience supporting E911/e911, emergency communications, contact center technologies, or public safety integrations

Knowledge of:

• IT service management practices and structured change control processes

Skilled in:

• Supporting E911/e911, emergency communications, contact center technologies, or public safety integrations

Ability to:

• Lead complex telecommunications initiatives across multiple campuses

Licenses, Registration, Certifications, or Special Requirements:

• Relevant certifications such as Microsoft Teams Voice Engineer, Cisco Collaboration (CCNP Collaboration), or equivalent

This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

The minimum base pay for this position starts at $69,593.00 annually; however, the offer may vary based on the candidate’s education and experience.

Wait, there is more!

• Culture: Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.
• Education Benefits: Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution.
• Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave, and more.
• Paid Time Off: Vacation, sick leave, holidays, and semester breaks.
• Panther Perks: Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.
• Professional Development: Leadership programs, professional learning workshops, and more.
• Retirement Investments: State retirement plan options and voluntary 403(b) and 457 plans.

Application Deadline

This position is open until filled. First initial review August 10, 2026.